General Manager
Multi Fix Technical Services
Total years of experience :13 years, 9 Months
Closed new business and develop negotiation strategies by coordinating client’s goals and requirements with company objectives
and procedures.
Generated new business and long-term account opportunities through prospecting and cold-calling.
Established service loyalty through continual efforts to build, re-brand, modify, and increase service offerings in a way that is honest,
competitive, and true to the company mission.
Strategically organized and coordinated new business trends to develop new services, products, and sales channels.
Established CRM to increase sales, improve sales forecasting, and enhance account tracking on new and existing clients.
Sales strategy (planning, implementing, monitoring…).
Competitive intelligence and competitor's monitoring.
Building and monitoring local promotion plans according to local market needs.
Building loyalty programs for professional partners.
Prepare Sales reports to the upper management analyzing the overall performance and achievements of the Department.
Identify and resolve client concerns and complaints, to maintain after-sales services with Technical Trainers & Customer Care
Department.
Successfully managed a portfolio of cosmetic brands with an annual target of AED 10 Million.
Planned, supervised, and coordinated daily activity of 7 sales executives and 2 technical trainers.
Improved communication with the marketing department to better understand the competitive position of the brands.
Managed and attended brand launching events.
Increased customer satisfaction rate by improving the level of customer service provided by the sales team and department overall.
Managed relationships with over 50 accounts to drive sales growth in alignment with the company's strategic plan.
Generated sales lead organically, as well as through customer referrals, Internet research, and cold calling for various accounts.
Ability to demonstrate products and deliver effective sales presentations to win new business.
Negotiated and closed contracts and deals.
Achieved highest company sales of the year during the second quarter from starting with the organization.
Promoted to Brand Manager position within 2 years from my date of employment.
- Maintaining customer relationship after the sale.
- Managing sales territory.
- Marketing products & services.
- Making sales calls and contact with potential and existing customers.
- Creating a customer base.
- Providing service and individual attention to customers.
- Remain updated on product knowledge.
- Responsible for generating new sales.
- Following up with current client's to maintain the relationship.
- Implementing new marketing and sales ideas.
- Responsible for building new presentations and products demonstrations.
- Preparing, sending and following up with quotations.
- Implementing market researches to determine the target market.
