IT Project Manager
City of Brampton
Total years of experience :24 years, 3 Months
City of Brampton, Brampton, ON, Canada IT Projects Leader - IT- PMO Office Industry: Government 11/2012 - Present
Main duties: Plan, implement and manage technical, functional and external resources to deliver complete IS solutions that meet business requirements of corporate clients. Role's focus areas include project management, supervise project staff, provide IT expertise, vendor and project fiscal management.
• Serving as Project Manager to deliver Talent Management Initiative which included three stages IT-HR project, Succession Planning, Learning Management System and Certification Tracking, role included, managing the three project stages from Business Requirements Analysis to e-learning solutions design. Project included: HR, Finance, Fire, Police and IT department. This endeavor slated to deliver task force development services, also will overcome the problems in certification and licensing of the city staff, contactors and service providers to meet provincial regulations, it is also expected to provide training services for 7000 union and none union staff.
Project team included 16 team members from HR and IT, including 2 SME for training and e-learning and 1 HR succession planning SME. Challenges including integrating the new solution with the current PeopleSoft HRMS and the corporate web-portal (SharePoint)
• Helped to review and design the IT-PMO projects framework, as a result the new framework included four project phases that increased efficiency in delivering IT projects ( portfolio of 130+ projects / year)
• Provided consultancy for the PMO office as an IT infrastructure SME.
Deleviring PMP prep. Courses for PMP exam .
Career Summary: Initially engaged to consolidate the help-desk support framework. Sustainable solution of persistent problems led to promotion to IT Consultant culminating in a senior role to develop and execute new IT projects.
• Took on the extra role of Technical Services Manager, were managed 30+ client accounts with a portfolio of $ 0.7 million for Q1 of 2012. Provided guidance on service management and new clients training contributing to $ 628K as net sales.
• Served as Project Manager to deliver two enterprise site implementations of IT and tele-radiology infrastructure projects, role included, managing projects from Business Requirements Analysis to solutions design, delivery, user training and technical support design. Sites included: Royal Victoria Hospital- Barrie & Georgian Bay General Hospital - Midland. This endeavor slated to cut cost as the system will be managed centrally, also will overcome the shortage in licensed radiologists and expected to provide radiology services for population of 5 million.
• Helped to review and orchestrated the upgrade of third-parity SLA agreements related to Network Performance and Services using ITIL standards, as a result the new agreement reduced the response time by 50%.
• Enhanced end users' understanding of tele-radiology systems by conducting pre-implementation workshops, delivering group and individual online training sessions and creating user-friendly training materials for 400+ employees.
• Applied QA operations for new in-house developed applications following Agile and utilizing JIRA for SW development activities and testing.
• Customized the first study volumes reporting tool (including dashboard) to project monthly and weekly study volumes as KPI for over 35 site. The tool also provided a benchmarking features to reflect statistics of deferent time intervals.
• Created over 30 test scripts using JIRA to test the in-house developed Java based application and discuss the results with the development team from user prospective.
• Created the application installation and configuration guide that provide step by step installation for new clients.
• Provided strategic input about business trends in Canada from an IT prospective.
Strategic direction, planning and technical leadership of IT infrastructure projects and service operations. Areas of focus are Project Management, Data Center Managment, Network Administration, IT Compliance and Security.
Provided: Project management services to each infrastructure project through proper scope definition, specific deliverables, accurate estimation of project duration, effort and cost, resulted in creating a detailed project and change management plans to ensure all deliverables are achieved on time and within budget.
Mentoring and training to internal staff to ensure a consistent approach to IT Strategy. Worked with the IT team to conduct post-completion analysis of all projects. Responsible for IT infrastructure staff, finance, operations, procurements and stores.
AAAID, Dubai, UAE 2000 - 2008
IT Project Manager | Technical Lead
Industry: Financial Service (Investment & Stocks with Pictet Wealth Management - Swiss)
Career Summary: joined one of the big five investment organizations in Middle East to oversee IT services portfolio and infrastructure. After adding new and enhancing existing IT services through several infrastructure projects and upgrades, promoted to provide IT PM leadership assumed an expanded role as the organization undergo a major organizational and business restructure.
Fulfilled the IT Project Manager responsibilities including the stakeholder expectation management, project scope design, procurement management, team (s) formation, risk and cost - benefit analysis.
• Served as LAN designer and project lead to install and upgrade the network physical layer using Fiber Optic cabling as back bone with backup route and Gigabit Ethernet for client connectivity to accommodate both voice and data network services, with scale of 4000+ access points.
• Project Manager of Windows network consolidation through trust relationship for two AD enterprise domains between the HQ and regional offices. The project aim to simplify the share of resources including access to ERP Databases using VPN and Citrix clients. The project served over 150 users including 43 from the finance, investment and internal audit departments.
• Project Manager internet based VPN implementation, duties included planning and implementation of internet based VPN using Cisco Firewall between the HQ and the Regional Office, in two deferent countries.
• Technical team lead, design of infrastructure and support for ERP (Sage Line 500, 600) project, the first phase included accounting and payroll, second phases included the Investments (linked with Bloomberg Service) and Procurements.
• Managed the Project of Video Conference System implementation which is also integrated with Cisco VoIP network. The VC network included two Board of Directors Units (6000 MXP and 8000 MXP) the units where across the Red Sea between the HQ in Dubai and the regional office in Africa. The VC network and service was built on a WAN between the two offices.
• Planned and implemented Citrix technology to support Sage Line 500 and 600 web clients
• Held project management responsibilities to upgrade network infrastructure and telecommunication systems that supported Head Quarter Staff of 200+ personnel, established new IT, information policies and set polices for acceptable use of IT assets.
• Provided technical advice for over 30+ VC desktop system users ( series 150 and 1500 MXP) the BD room units included (6000 and 8000 MXP), managed Tandberg Movi server for remote interviews and consultancy, system administration using the TMS suite.
• Trained the executive staff on virtual teams best practices and utilizing the VC network to conduct on line meetings and presentation.
• Managed the migration project of the network clients from peer-to-peer to client/server network.
• Managed the upgrade and roll-out from MS Windows server 2003 to 2008 and the Exchange server upgrade to 2007 project.
Environment: MS Windows Server, Bloomberg, Tandberg, Cisco, Symantec, Cisco VoIP, Citrix, Nortel, PMBOK,
Visio, MS Projects, MOF and ITIL.
M.Sc. IT and Management - Sheffield Hallam University-UK
Bachelor of Science, Major in Computer Science (MUC) Also credentialed by WES Canadian equivalent = Four years Bachelor degree.
