Senior Representative Operations
Concentrix - India
Total des années d'expérience :3 years, 8 Mois
Managing a team of junior associates, overseeing customer accounts and sales targets. Handle dealers, negotiate prices and agreements. Coordinate with internal teams to ensure smooth delivery of products and customer satisfaction. Address all the aspects of trends by doing research on seasonal fashion trends and stay up-to-date with product knowledge in order to anticipate customers preferences. Conducted financial review of customer lines of credit by assessing company financials. Gather and report customer feedback to the relevant departments to improve products and services continually. Ensuring compliance with relevant regulations such as handling of sensitive customer information.Helping US and Canada customers to fulfil their orders in terms of content, quality, delivery, sustainability, and price.Working on salesforce for collecting data, tracking of the shipment, streamline the fulfilment and making sure product ends up in the hands of customers.
• Handling the high value clients and being the face of the company from pitching the product to closing them.
• Supporting the development of client proposals, plans, presentations, and documents.
• Trained junior associates in proper procedures, team policies and strategies for success.
• Remaining in tune with trends and consumption to ensure that our offerings remain relevant
• Negotiating with clients to secure the most attractive prices
• Servicing clients and handling queries once the system is installed
• Handling companys offline campaigns and managing vendors.
• Utilising upselling and cross-selling techniques to maximize revenue.
• Met and endeavours to exceed metrics on transactional quality, compliance regulations and productivity as per goals.
• Budget negotiations with business partners.
• Regular customer visits and marketing activities to exploit individual potentials.