supervisor risk management
commercial international bank
Total des années d'expérience :19 years, 4 Mois
Collection & recovery
Responsible for credit cards team & handling delinquent customers from day 1 to 30.
Monitoring & controlling team to meet their monthly target.
Responsible for settlement of credit cards from customers current accounts.
Solving customer’s problems related to their credit cards as supporting & following up with card center & customer care unit.
Managing difficult customers among team members & Handling secured delinquent cases. ( closure secure over 90 xceed colletral).
Forwarding the fraud cases to the legal department.
Responsible for checking history for customers with AFU unit.
Customer care specialist
Working with customers on a daily basis meeting their banking needs and either answering or referring their financial questions to the appropriate supervisory individuals.
Receive, investigate, handle and follow up on solving all customers’ complaints received through all bank’s channels in a way that deliver superior customer service to ensure superior CIB experience & image to our customers.
Follow up on reassigned complaints according to the deadlines.
Focus on standards of quality and efficiency in meeting customer needs.
Prepare required reports on its due time.
Raise unsolved customer complaints for necessary action.
Perform filing and carefully maintain bank data, documents & forms in an efficient and secure manner.
Establish and maintain effective working relationships with co-workers, supervisors and other colleagues.
Full awareness and adherence to the Bank’s Code of Conduct, Internal related policies and procedures.
Controlling international Exams in Randy Smith Training Solution for petroleum courses.
Preparation of memos/letters, obtain necessary approvals and send to the concerned departments, and maintaining files.
Receiving mails from Head Office and branches, Receiving petty cash vouchers and other documents and obtain approvals from the manager on daily basis.
Receiving sales promotional items from vendors, allocate, distribute to branches and maintain reserve stock.
Preparing attendance sheet, payroll reimbursement claims, trip allowance reports.
Arranging telephone and fax bill payments.
Purchasing and maintaining office stationary, other office supplies & arranging staff issues like Coordination in issuing visa for instructors, arranging airport reception, housing, transportation, Induction Training, etc., etc.
Coordinating with the training centre for staff training requirements, set up classes & registrations for participants, etc.
Assisting daily basis admin and marketing functions.
Working as outbound customer survey agent in a lot of projects in Raya contact center night shifts in offshore dep. on different projects in USA&UK.
start studying this on line course within cooperation between the american chamber & Future generation foundation sponserd by Mr Gamal Mubarak , the course package includes:- ( business communication , business management , interview skills , motivation , negotiating , resumes , time management , benefites & compensation ) ,so all of this materials held by american chamber and will be certified by AMCHAM from US
Microsoft 2003 included (word , Excel , Access , powerpoint , internet , MS project ) and finally i did a project it was about Fulk Legend and historic arts &bussiness english such as (bussiness letters , faxes , memo , and forms of bussiness letters and basic grammatic english . all of this are linked by certificates