Location General Manager
Staples
Total years of experience :18 years, 0 Months
Responsible for full Profit and Loss statement of a $5.6M store including sales and operations
• Exceeded budget in all departments including key company growth initiatives
• Focused on turnaround of customer satisfaction metrics including Customer Satisfaction overall score, Average Order Value and Customer Conversion
• Delivered a customer visit ready store each day through store presentation, in-stock execution and POG integrity
• Directly responsible for complete Human Resource management of store associates; staffing, individual development, succession planning
• Completed weekly schedules, controlling hours spend and delivering an under-budget payroll
• Analyzed marketing information and translated it into strategic plans
• Worked closely with the District Manager to formulate and build the store brand
• Identified inefficiencies and made recommendations for process improvements
• Built and maintained effective accounts receivable and cash flow monitoring systems