Relationship Manager
Brandempire
Total years of experience :15 years, 2 Months
• Managing a portfolio of clients within the industries of private sector, Banking, Real Estate, Health Care, Education, Hospitality, Automotive and non-profit organization.
• Created presentations and reports to track customer data and inform stakeholders on customer trends.
• Conducted in-depth customer research to identify new opportunities for growth and expansion.
• Developed and maintained strong relationships with key clients, resulting in increased customer loyalty and satisfaction.
• Identified customer needs and communicated benefits of products and services, resulting in a 60% increase in sales.
• Negotiated pricing and terms with customers to maximize profitability and customer retention.
• Creating detailed business plan to reach predetermined goals to achieve Sales targets.
• Managing entire sales cycle of sourcing potential customers to securing a deal.
• Sourcing new sales opportunities through networking and turning them into long term partnerships.
• Conducting site visit at customer location to analyze customer needs and providing cost effective solutions for their requirement.
• Complete knowledge of Epicor and Retail Pro system to prepare quotations and complete the sales cycle.
• Building long lasting mutually beneficial relationships with external and internal departments to create better customer experience.
• Working with beIN Media Group to coordinate and manage Retail operations for beIN SHOP.
• Maximizing profitability by implementing new sales strategies.
• Managing and implementing various online and in store distribution channels for beIN SHOP merchandise in Qatar, Oman and Kuwait.
• Implementing efficient and effective inventory methods.
• Being actively in charge of monthly, quarterly and yearly inventory.
• Sourcing for new suppliers to design, manufacture and supply of beIN SHOP Retail Merchandise.
• Preparation and management of Yearly Budget for Retail, Events and Enterprise.
• Interview and manage the hiring process of new staff for beIN SHOP Retail outlet in Hamad International Airport.
Working with Qatar Airways, Worlds 5 star airline
Working as Procurement Officer, where my job is to procure hotel rooms for Cabin Crew accommodation for Qatar Airways crew worldwide
Selection of hotels through online resources and seeking assistance of the local stations for the quality and service provided of different hotels
Sending Requests for Quotation (RFQ) and preparing initial quotation cost comparison based on initial quotes received from Hotels
Negotiating with shortlisted hotels for a competitive rate based on the budget guidelines
Preparing hotel Contracts and getting the same finalized and signed
Negotiating for the renewal of hotel contract for a new contract term
Negotiating with local hotels in Doha for the procuring the rooms for the accommodation of passengers for stop over provided by carrier (STPC)
Negotiating with local hotels for banqueting requirements of Qatar Airways based on the requirement of the user departments
Procuring rooms for CEO and his delegation travelling to new destinations for Qatar Airways Launch events and other events held worldwide
Negotiations of rates for the banqueting requirements for venue hire during Qatar Airways Launch events
Preparation of saving reports on quarterly, six monthly and annual basis.
Conducting site inspections of the shortlisted hotels and transport vendors in order to verify the facilities and benefits provided to the crew
Working with ID GORUMET, company which deals with ITALIAN COFFEE MACHINE AND BEANS.
Working as a Team Leader - Mumbai Sales, where my job is to promote the company and make its stand in market and win in the competitive industry.
Guiding the Team effectively with demonstration of the Coffee Machine and deriving the sales.
Actively participating in various Events for the marketing and display and sale of the Coffee Machine
Providing new customers with the best coffee solutions which are cost effective and effective
Provide prompt service and maintenance for the machines.
Working as a Holiday Consultant in Club Mahindra. To achieve a designated sales target level and to develop profitable business with new and existing customers
Service current accounts and develop new accounts to meet sales targets through effective sales presentations and utilization of support services.
Maintain close contact with customers and potential customers to ensure that the companys products continue to meet customer requirements and to gather information regarding future plans.
Develop and implement account strategies based on current and anticipated customer requirements.
Monitor developments in the assigned industry category or territory to forecast the opportunities for company products
Participate in regular sales meetings to set strategies.
Ensure activities comply with legal and ethical standards.
Maintain current knowledge on new products, competitive products and other general market information of interest or value to customers.
Working as Banquet Sales Assistant at the Oberoi (Trident Nariman Point).
Develop new business opportunities with existing and potential clients.
Maintain close relationships with key accounts, and ensure their requirements are being met by the organization’s products where To provide exceptional guest service understanding their needs and requirements and exceed guest expectations.
Ensure complaints are followed up and that satisfactory solutions are obtained for both the customer and the organization.
Prepare regular reports as required.
Maintain contact with customers in person, by telephone and by mail in accordance customer requirements.
To coordinate with the Food & Beverage Operations team to ensure every detail of a planned event is taken care of before the event.