Operations supervisor
Royal Mail
Total years of experience :7 years, 9 Months
Packet sorting, Coordinating inward and outward flow of packets
➢ Sorting incoming mails, stock picking, packing gift articles and hampers in warehouse
Skills: Teamwork, Project management
Gathering datasets from different online sources for analysis purpose.
Conducting data analysis using MS Excel, Minitab, Eviews, SAS (Base, STAT, Insight)
Conducting research and writing multiple choice questions for undergraduates on Descriptive statistics, Distributions, correlation and linear and multiple regressions analyzed data for quantitative methods assessments in QM Perception and Moodle
Discussion with quantitative methods teaching staff regarding research and to aid development of students material
Skills: Quantitative data analysis, analytical, project management, IT
Personal Coaching, mentoring, and home tuitions for Undergraduate business and economics students in field of Mathematics and Statistics, Distributions, Correlation, linear regression, Descriptive statistics
Group tuitions and classroom teaching for IGCSE maths (Core and Extended course)
Skills: Quantitative, customer service
Apr '08-Mar '09: Siemens Ltd., Thane, Maharashtra, India as Marketing Executive
Accountabilities
➢ Partnering OEM's for presentations, seminars, workshops, product demonstrations.
➢ Functioning and performing business data analysis of sales for regional offices, profitability analysis and providing inputs for sales improvement based on profitability analysis
➢ Reporting and presenting analysed business insight data to senior management for devising business strategy.
➢ Performing and evaluating customer segmentation, customer satisfaction index, customer value propositions, customer lifetime valuation, preparing scorecards and gap analysis for performance assessment using MS Excel.
Skills: Business data analysis, analytical, market research, IT
➢ Installation, system integration, product documentation and creating training guides of Retail scales and POS machines, and provide on-site support for sales and service engineers
➢ Building up database and maintaining all CRM related activities. Implementation of customer feedback system on after sales, product performance and service efficiency.
➢ Making application stories and supporting marketing activities for exhibitions, seminars and workshops.
➢ MIS and data management of existing and prospective customers.
Training: Trained in Singapore on Wincor-Nixdorf POS machines
Skills: System integration, IT, teamwork, leadership
Assembling, installation, maintenance and troubleshooting of Desktop, and peripheral devices.
Installation of Operating systems, softwares and providing telephone and on-site customer support for machine breakdowns
UK Outbound Process
Data collection through telephone surveys for ICM research and MORI
Study electrical schematics, design, installation, system integration and commissioning of Siemens CNC’s, PLC’s, Drives and Motors.
Business, profitability and EBIT analysis for projects.
Preparing presentations and reports based on analysed data for senior management.
Skills: System integration, Project management, IT, Engineering, customer service
Courses: Empirical research methods in finance, Risk management, Derivatives securities, Portfolio management, Corporate finance, Behavioural finance, financial crisis
Courses: Market research, Quantitative methods, Marketing, Finance, HR, IT, Operations, Customer relationship management, Investment management, Strategic management
Courses: Engineering mechanics, Engineering drawing, Electronics, Microprocessors, Data communication, Power electronics, analogue and Digital electronics, Logic circuits