Tejaswni mali

• Managed end-to-end passenger processing, check-in, boarding control, and baggage acceptance protocols to secure
optimal on-time departure performance.
• Coordinated flight departure activities and screened travel documentation while strictly ensuring compliance with airline
operational procedures, airport security regulations, and aviation safety standards.
• Received, processed, and resolved dynamic customer enquiries and service complaints effectively to maintain a high
quality guest experience.

• Supervised check-in counters, boarding operations, and baggage handling to maintain rapid, secure, and compliant above
the-wing terminal operations.
• Liaised closely with supervisors, cabin crew, and ground handling agents to execute seamless gate management and
execute initial security screens.
• Tracked major customer complaints and resolved bottlenecks dynamically to prevent service risks.

Experienced aviation and airport operations professional with 6+ years of expertise in airline ground handling, passenger services, and airport customer service operations. Skilled in passenger check-in, boarding coordination, baggage handling, operational supervision, and frontline customer support in fast-paced airport environments. Proven ability to manage shift operations, resolve passenger concerns professionally, and maintain high standards of safety, operational efficiency, and customer satisfaction. Seeking to contribute aviation operations expertise and customer service

• Handled passenger check-in, boarding gate operations, tickets screening, and meticulous travel documentation verification.
• Provided dedicated support to passengers with connecting flights ensuring timely information was communicated
effectively.
• Delivered high-quality customer assistance following established risk mitigation procedures during irregular operations.

• Managed airport terminal documentation, official records management, and administrative coordination across operational
departments.