Tendekai Nyakwende

POSITION HELD: CUSTOMER SERVICE SUPERVISOR/ACCOUNT RELATIONSHIP MANAGER
DUTIES:
Interviewing of prospective clients in order to screen those who do not meet selection criteria.
Briefing clients on the bank’s products in order to enlighten them of what the bank has to offer and give them an opportunity to highlight their expectations.
Opening of accounts.
Submitting security clearance to FCB and internal security department for purposes of establishing client’s financial history.
Analysing clients bank statements/financial in order to determine their financial status.
Conducting of period clients visits to facilitate the bank giving an efficient service to the client.
Advising clients on the various investment opportunities available to them to ensure that they utilize their funds to their maximum advantage.
Resolving clients queries relating to their accounts as and when they arise.
Monitoring client’s accounts on a daily basis in order to keep abreast of any fraudulent activities
Preparing of daily excess report, weekly overdrawn reports and managing and growing the branch’s lending book.
Processing of personal and corporate loans and guarantees.

JUNE 2007 TO DECEMBER 2009
POSITION HELD: CHIEF TELLER /ATM CUSTODIAN
DUTIES:
Handling of cash from Reserve Bank of Zimbabwe as well other financial institutions.
Repatriation of cash to RBZ to ensure that the bank is within its authorized cash holding.
Balancing of branch cash daily.
Supervision of tellers
Authorize teller transactions in line with the authorized level.
Setting up and removing tellers from Globus system.
Acting as a custodian of keys for the strong room.
ATM Ledger balancing
ATM replenishment
Compile weekly reports


ZIMBANK ANGWA STREET.

JULY 2005 TO JUNE 2006
POSITION HELD: TELLER
DUTIES:
Accepting clients’ deposits
Accepting cash withdrawals.


ZIMBANK ANGWA STREET.

FEBRUARY TO JUNE 2005
POSITION HELD: LEDGERS CLERK/BACKOFFICE OPERATOR.
DUTIES:
Receiving overnight files and printing reports
Capturing of transactions
Create Batch headers and transmission of waste
Create branch backup files
Reconciling of Sundry Creditors account
Processing unpaid
Responding and raising NOTAS to other branches.
Controlling referral of vouchers to management(excess reports, daily activity reports e.t.c)
Processing of Internal transfers and RTGS transfers
Processing failed transactions and raising entries on closing and transferring accounts.

ZIMBANK CARD CENTRE

JUNE 2004 TO JANUARY 2005
POSITION HELD: ACCOUNTS CLERK
DUTIES:
Reconciliation of card suspense account
Investigating any outstanding amounts in suspense accounts and passing entries clearing them.
Daily preparation and processing of ZIMSWITCH settlements.
Ticking and reconciling Zimswitch ATM and POS Acquirer against sparrow computer system reports to identify correct cutoff, rejects and anomalies.
Banking manually on behalf of merchants
Handling queries from clients and refunding them when necessary
Attending to queries from other banks
Also involved in card production
Part of the ZIMBANK Prime Debit Card project team.