Teodora Magos

transportation and care services.
Managed recruitment, onboarding, and training for operational and care teams.
Supervised payroll and financial records using QuickBooks, ensuring and
compliance.

Managed end-to-end recruitment, onboarding, and training for 50+ employees,
Maintained accurate employee records, contracts, and HR documentation in line
with employment legislation.
Administered payroll, scheduling, vacation pay, and statutory benefits with 100%
Handled employee relations cases including performance disciplinary compliance workplace policies.
reduction, and 75% improvement in service accuracy

Managed guest relations operations for 800-1, 000 passengers daily in a high
pressure, multicultural environment.
Led and trained guest service teams to ensure service excellence and compliance
standards.
Handled escalated complaints, conflict resolution, and sensitive guest issues.
Maintained service logs, financial transactions, and guest account records.
Ensured compliance with safety, confidentiality, and operational procedures.

Assist customers with opening, updating, and managing mobile service accounts.
Process new activations, upgrades, cancellations, and plan changes.
Handle billing inquiries, payments, and resolve discrepancies in customer accounts.
Provide guidance on mobile plans, data packages, promotions, and device financing options.
Monitor customer accounts to ensure timely payments and support collections efforts when needed.
Resolve customer complaints and escalate technical/service issues to the appropriate department.
Maintain accurate records of transactions, contracts, and account adjustments.
Cross-sell and upsell mobile products, accessories, and value-added services to enhance customer accounts.
Ensure compliance with company policies, privacy regulations, and contract terms.
Deliver exceptional in-store customer service to build trust and long-term relationships.