Consultant
Trelevate
Total des années d'expérience :37 years, 2 Mois
Sales consultant for Constellation Energy a subsidiary of Exelon Corp. Helping businesses manage the energy cost and risk over time. Facilitating the sale and supply of electicity and natural gas supply.
Implementation of quality standards and metrics based on best industry practices and ISO standards. Performing analysis and driving fast and efficient root cause, corrective, and preventive actions using a closed loop process (CAPA). A quality leader respected as being customer centric and driven to assure the quality and reliability of products and processes. Providing global product risk management and field metrics including product triage. Managed worldwide performance analysis and investigation of Enterprise Servers, Wireless Mobility and VoIP products. Support for New product develeopment and Implementation.
Primary role at HP was a TCE QE/Quality Engineer V within the enterprise systems supporting the mobility and wireless software and hardware products worldwide. As part of the TCE escalations and triage team, managing the quality and performance of these products and drove corrective and preventive actions; working in a diverse environment with engineering, development, manufacturing, and project and program management.
• Reported on performance metrics, driving product investigations and managing cross-functional teams from investigative inception to resolution, and assuring customer satisfaction.
• Managed the vendor and manufacturing quality, sites located in Taiwan and China and Malaysia.
• Worked closely with program management, manufacturing, sales and field engineers, design, and development teams from the hardware and software side, as well as logistics and marketing.
• Fed product performance history and metrics back to the development team for use in the development of new products.
• Assessed and evaluated new products to assure they met the quality and regulatory standards for the markets they were designed
• Key accomplishment was the development and implementation of a bug and issue tracking system that facilitated the weekly reporting of issues and status, categorizing and tracking close-loop corrective actions.
• Developed a complete issue reporting and investigation systems from which team metrics were driven.
• Recipient of the HP Quality All Star Award for 2014, a prestigious award for excellence in people and team development.
As a Principal Product Quality Engineer for 3COM I was responsible for the quality and performance of the (VoIP) product offerings worldwide.
• Worked close with the project, and program management, the development teams, logistic, regulatory and manufacturing to assure the quality and reliability of products.
• Managed the supplier’s performance of contract, in-house manufacturing, and OEM/ODM suppliers, auditing sites located in the USA, Mexico, Taiwan, China and Ireland.
• Measured and monitored product performance metrics, in the field, at repair centers, manufacturing, and distribution.
Acquired failed products (triage) and assessed them for failure reasons to determine root-cause
• Identified trends that required corrective preventive action or alerts.
• Drove ECO’s through engineering and manufacturing to resolve customer satisfaction within cross-functional teams.
• Functioned as the reliability expert to my team, addressing reliability standards, issues and concerns for all products and the methodologies used to measure field performance.
• Developed metrics used for reliability, maintainability and availability to monitor product performance.
NPI Project Manager for the VCX program (VoIP Enterprise Solution) product line.
• Leveraged a broad experience in engineering, product development, manufacturing and past management experience.
• Tasks included evaluating new contract manufacturing suppliers, auditing and review of manufacturing performance and supplying field returns/repairs statistics.
• Hardware and the software new product introduction process into manufacturing.
• Worked with regulatory, product safety and compliance engineering, approving labeling and regulatory reports and assuring schedules were met in accordance with the project plans and demands.
• Worked close with the development team and program manager, manufacturing, marketing, and support ensuring prototypes were built, firmware and software updates properly released and products met all the goals and objectives to assure a smooth transition to manufacturing and release for first customer ship.
• Managed any issues that arose and required quick resolution with all major players.
• Managed product regression testing aimed to verify recent modifications had not caused unintended defects.
• Reviewed and signed off on product acceptance testing report verifying the software satisfied all specifications requirements to validate its intended use in the customer's environment.
• Reviewer of ambiguities, completeness, volatility, traceability, structure/architecture and documentation.
• From a field or customer perspective, I always required a statement of supportability, i.e. the number of faults and the meantime to repair this was key to the cost of ownership. The SQ model was based on the characteristics of ISO 912
Senior Manager QE and the acting Director of Quality, reporting directly to the VP of Operations and dotted line to the CEO and President as the ISO QMS Manager
• Directly managed a team of thirteen engineers, overseeing the entire quality systems, supplier manufacturing quality, product reliability and the quality aspects of product development. My team developed the process, procedures, reporting, and metrics.
• ISO responsibilities involved working with every function within the corporation, writing the quality statement and the quality procedure for the corporation.
• All RFQ's and RFP's required my review, input, and approval of the quality and reliability sections for hardware and software quality, reliability and availability methodologies and calculations
• Responsible for the performance reviews for direct reports
• Managed budgets, hiring and the expenditures for department.
• Improved sales and customer confidence through managed quality and customer experience system.
• Presented to large potential customers from across the globe.
• Directly responsible for improving the quality and reliability of the products.
Principal Supplier Quality Engineer managed contract (supplier) manufacturing and new product introductions, evaluations and triage of field returns. The products were primarily fiber optic networking switches and controllers.
• Developed a Quality Database System used to manage product quality from manufacturing through product returns and repair.
• This system linked all manufacturing history, with field performance, product returns, and repairs. Each product was tracked by a unique serial number, and the system was used extensively by all functions. The system allowed Lucent to profile each and every product from first stage manufacturing to end of life support. I also allowed for a three strikes refurbishment process to assure on third return the product would not be refurbished.
• Audited supplier-manufacturing sites, such as Sanmina, Jabil, SCI and others located in the USA and abroad.
• ISO 9001 internal auditor and external supplier auditor.
• Managed the supplier quality and corrective and preventative actions.
Principal Quality and Reliability Engineer.
• Product design, product reliability, new product quality and qualifications.
• Assisted in evaluating and resolving customer product issue remotely and onsite.
• Produced published, reported on and presented all quality metrics to senior staff.
• Managed new product manufacturing introduction process and controls.
• Supported the new product development within networking product profile as the quality lead.
• Worked with the enterprise products, switches, routers, terminal servers, and modems and wireless products.
• Managed the internal suppliers and contract manufacturing sites to assure product quality worldwide.
• Steering committee for lean manufacturing and Six Sigma principles for manufacturing.
Corporate University, established by Digital Equipment Corporation to produce Reliability Engineers to support product development, qualification and production. This was a master degree program in conjunction with several leading universities and technical institutions in Massachusetts.