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Terry Hamod, Senior Client Servicing Executive

Terry Hamod

Senior Client Servicing Executive·TRACCS

Lebanon

Master's degree, Corporate Communications and Reputation Management, MSc

Work experience

Total years of experience: 15 years, 2 months

Senior Client Servicing Executive

March 2014 - Present

TRACCS

Lebanon

March 2014 - Present

Responsible for day­‐to­‐day management of accounts and projects with clients such as USAID, Samsung Levant, Azadea, Sakker El Dekenne, CME, and Le Télégraphe De Belle-­Vue .

Develop and execute work plans and communication strategies, interface with clients and ensure work is implemented according to standards, systems and procedures.

Manage Social Media pages, develop specific communication strategies and create content calendar.

Draft communications pertaining to the clients such as press releases, statements, features, etc.

Coordinate and manage events and implement tactical programs for assigned clients.

Company industry:
Public Relations (PR)
Job role:
Marketing and PR

Principals Claims Officer

December 2011 - August 2012

Mersaco SAL

Beirut, Lebanon

December 2011 - August 2012

­Controlled day to day laboratories’ field expenses and yearly budgets.

Managed laboratories’ payments on behalf and claims.

Organized and claimed monthly and quarterly debit and credit notes.

Prepared daily and monthly reports to chief accountant and CFO.

Company industry:
Pharmaceutical Manufacturing
Job role:
Accounting and Auditing

Junior Accountant

April 2008 - August 2009

LAMARE Maritime Services SARL

Beirut, Lebanon

April 2008 - August 2009

Computed journal and data entry.

Handled invoicing, bank reconciliation, and claims.

Responsible for customer interaction and enquiries.

Company industry:
Shipping
Job role:
Accounting and Auditing

Cashier and Sales Assistant Manager

October 2007 - April 2008

Circl8

Lebanon

October 2007 - April 2008

Supervised sales and dealt with customers’ enquiries.

Controlled payments, stock, and ordered supplies.

Organised events and designed shop layout.

Company industry:
Retail & Wholesale
Job role:
Sales

Warehouse Assistant Manager

June 2006 - August 2006

HAMCO ART DECO Electrical and Art Items

Beirut, Lebanon

June 2006 - August 2006

Managed and accounted stock.

Company industry:
Retail & Wholesale
Job role:
Logistics and Transportation

Education

The University of Manchester

December 2013

December 2013

Master's degree, Corporate Communications and Reputation Management, MSc

United Kingdom

GPA (percentage): 65%

GPA (percentage): 65%

Graduated with Merit Key Courses: Corporate Communications Employee Communications Corporate Reputation Crisis Management Corporate Social Responsibility Relationship Marketing Dissertation Title: Lebanese and UK High Street Banks' Social Network Pages: A Cross-­‐Cultural Analysis of Lebanese and UK Customer Interaction

Notre Dame University

June 2011

June 2011

Bachelor's degree, Bachelor of Business Administration: Financial Engineering Emphasis

Lebanon

GPA (point): 3.01 out of 4

GPA (point): 3.01 out of 4

enlisted 3 times on the dean’s list. Key Courses: Financial Modelling Fixed Income Securities Advanced Derivatives Financial Risk Management Econometrics

College St. Joseph Antoura

June 2007

June 2007

High school or equivalent, Lebanese Baccalaureate Part II in Economics and Sociology

Lebanon

Skills

Leadership Capabilities
Expert
Leadership Capabilities
Expert
Communication Skills
Expert
Communication Skills
Expert
Organisational Skills
Expert
Organisational Skills
Expert
Time Management
Expert
Time Management
Expert
Reputation Management
Expert
Reputation Management
Expert
DATA ENTRY
Expert
DATA ENTRY
Expert
ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
BANK RECONCILIATION
Expert
BANK RECONCILIATION
Expert
CONTENT MANAGEMENT
Intermediate
CONTENT MANAGEMENT
Intermediate
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
FEATURES
Intermediate
FEATURES
Intermediate
INVOICING
Expert
INVOICING
Expert
LAYOUT DESIGN
Beginner
LAYOUT DESIGN
Beginner
PRESS RELEASES
Expert
PRESS RELEASES
Expert
SALES
Beginner
SALES
Beginner
Leadership Capabilities
Expert
Leadership Capabilities
Expert
Communication Skills
Expert
Communication Skills
Expert
Organisational Skills
Expert
Organisational Skills
Expert
Time Management
Expert
Time Management
Expert
Reputation Management
Expert
Reputation Management
Expert

Languages

Arabic
Expert
English
Expert
French
Expert
German
Beginner