Senior Client Servicing Executive
TRACCS
Total years of experience :13 years, 1 Months
Responsible for day‐to‐day management of accounts and projects with clients such as USAID, Samsung Levant, Azadea, Sakker El Dekenne, CME, and Le Télégraphe De Belle-Vue .
Develop and execute work plans and communication strategies, interface with clients and ensure work is implemented according to standards, systems and procedures.
Manage Social Media pages, develop specific communication strategies and create content calendar.
Draft communications pertaining to the clients such as press releases, statements, features, etc.
Coordinate and manage events and implement tactical programs for assigned clients.
Controlled day to day laboratories’ field expenses and yearly budgets.
Managed laboratories’ payments on behalf and claims.
Organized and claimed monthly and quarterly debit and credit notes.
Prepared daily and monthly reports to chief accountant and CFO.
Computed journal and data entry.
Handled invoicing, bank reconciliation, and claims.
Responsible for customer interaction and enquiries.
Supervised sales and dealt with customers’ enquiries.
Controlled payments, stock, and ordered supplies.
Organised events and designed shop layout.
Managed and accounted stock.
Graduated with Merit Key Courses: Corporate Communications Employee Communications Corporate Reputation Crisis Management Corporate Social Responsibility Relationship Marketing Dissertation Title: Lebanese and UK High Street Banks' Social Network Pages: A Cross-‐Cultural Analysis of Lebanese and UK Customer Interaction
enlisted 3 times on the dean’s list. Key Courses: Financial Modelling Fixed Income Securities Advanced Derivatives Financial Risk Management Econometrics
