Terry John Ramos

• Assisted customers in selecting suitable vehicles by
assessing their needs, preferences, and budgets, leading to a
high rate of customer satisfaction.
• Conducted detailed vehicle demonstrations and test drives,
effectively highlighting key features and benefits.
• Negotiated pricing, trade-in values, and financing terms
while maintaining profitability and customer trust.
• Achieved or exceeded monthly and quarterly sales targets
through effective lead follow-up, upselling, and strong product
knowledge.
• Maintained accurate records of sales, customer interactions,
and dealership systems using CRM software.
• Built lasting relationships with clients to drive repeat
business and referrals.
• Stayed current on product knowledge, industry trends, and
competitor offerings to provide expert advice and

Customer Service
• Greeted visitors and clients, ensuring a professional and welcoming environment.
• Resolved basic client issues or directed them to the appropriate personnel.
• Assisted customers in selecting mobile devices, accessories, and service plans based on
their needs and preferences.
• Demonstrated in-depth knowledge of smartphones, tablets, mobile networks, and
promotional offers.
• Processed sales transactions accurately using POS systems, including activations,
upgrades, and bill payments.
• Met and exceeded daily and monthly sales targets through upselling and cross selling
techniques.
• Provided excellent customer service by resolving issues, answering technical questions,
and offering product tutorials.
• Maintained up to date knowledge of the latest mobile technology and market trends.
• Handled inventory tasks include restocking shelves, organizing displays, and conducting
regular stock checks.
• Ensured a clean, professional, and organized sales environment to enhance the customer
experience.
• Participated in regular training sessions to stay informed on new devices and carrier
offerings.