Senior Executive
Diethelm Travel Sri Lanka
Total years of experience :5 years, 6 Months
Senior Customer Service Executive
Diethelm Travel Sri Lanka,
Hemas Holdings PLC
Responsibilities:
•Effectively sell Sri Lanka as a holiday destination
•Build & maintain strong business relationships with different types of customers / agents and correspond with them
•Negotiate rates with hotels and other relevant service providers
•Itinerary creations and quotations
•Arrange accommodation, transportation, guides and other relevant logistics
•Handle invoicing and follow up on payments
Tour Executive
Aitken Spence Travels,
Aitken Spence PLC, Sri Lanka
Responsibilities:
• Promote the destination
• Correspond with holiday companies
• Prepare quotations and tour packets
• Plan itinerary and costing
• Coordinate with airport representatives
• Arrange accommodation, transportation, guides and other relevant logistics
• Handle invoicing and follow up on payments
• March 2013 - Current Independent Distributor
Home Care Direct Shopping, Dannemora Responsibilities: • Dropping catalogues
• Collecting catalogues
• Taking orders
• Ordering online
• Delivering orders
• Cash handling
Taught English
Trained Ballet dancing
Assist the Senior teacher
Relieving
Successfully completed the Certificate Course in Digital - Marketing for Tourism
Graduated from the Higher Diploma in Travel and -Tourism (Auckland University of Technology, New Zealand) Successfully completed; • Business Communication • Customer Service and Selling • Tourism Principles • Pacific Rim Destinations • Financial Operations in Hospitality and Tourism • Travel and Tourism Distribution and Information Systems (Amadeus) • Managing Organizations in Travel and Tourism • Marketing for Travel and Tourism • Inbound Tourism Product Development • Travel & Tourism Environments • Travel Operations (Travelog) • World Destinations • IATA International Fares
•2010 - Passed G.C.E. Advanced Level
• 2007 G.C.E. Ordinary Level (School Certificate)