Branch Sales & service
Standard Chartered - Jordan
Total des années d'expérience :6 years, 7 Mois
Sales
Identified customer needs and proposed the appropriate and tailored solution for the cases
Promoted & Sold bank's products and services and achieved 100% of the monthly set target.
Customers Service
Directed customer's inquiries related to their accounts, products & services to the appropriate banking channels (PB, IB, ATM, cheque deposit box, SMS)
Maintained the bank's quality of service by ensuring that all customers were satisfied with their service
Operations & Administration
Prepared monthly reports for the head of the department and pipeline forecast for the forthcoming period Assured that marketing and sales materiel were updated and sustained in a timely manner Managed the in custody items and keys as per the custodian matrix and relevant P&P.
Sales
Identified customer needs and proposed the appropriate and tailored solution for the cases
Promoted & Sold bank's products and services and achieved 100% of the monthly set target.
Relationship Management
Directed customer's inquiries related to their accounts, products & services to the appropriate banking channels (PB, IB, ATM, cheque deposit box, SMS)
Maintained the bank's quality of service by ensuring that all customers were satisfied with their service
Operations & Administration
Prepared monthly reports for the head of the department and pipeline forecast for the forthcoming period Assured that marketing and sales materiel were updated and sustained in a timely manner Managed the in custody items and keys as per the custodian matrix and relevant P&P.
Led new customers and strengthened existing relationships through account management. Exceeded monthly sales quota by an average of 120%, and consistently ranked as top performer.
Maintained CRM records, reports, and opportunities to increase sales optimization and performance within my team.
Generated sales leads organically, as well as through customer referrals, Internet research, and cold calling Established extensive relationships with key clients to maximize retention and referrals.
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