Public Relations Officer
interact typing center
Total years of experience :13 years, 3 Months
Consulting (Business & Management)
Location
Riyadh, KSA
Department:
IT
Job Description:
•Install and Maintain Exchange, ISA, Web/Sharepoint server.
•Planning, Installation and Management of Citrix solutions eg. Xendesktop, XenApp, Xenclient and GoToMyPC.
• Assists with setting up and inventorying computer equipment.
• Schedules and performs maintenance on computer equipment.
• Consulting assistance to Software Engineers (application analysts/programmers)
• Network operations management.
• Designs and develops network back-up and recovery plan.
• Troubleshoots hardware and software, identifies problems, develop solutions and recommends specific actions.
• Assists with the implementation/integration of network modifications.
• Performance tuning of the network, email and file servers
• Designs and develop a comprehensive network administration manual.
• Responsible for system and configuration management for an assigned group of systems
• Installing, configuring and maintaining of Windows operating system including web servers, database server and other Window-based applications
• Troubleshoot hardware, networks, systems, and applications to identify and correct malfunctions and other operational problems.
• Documents, maintains, upgrades or replaces hardware and software systems;
• Assists networks/system users with problems, installs new software and updates workstations;
• Assists the Network/System Administrator with systems back-ups & recovery and monitors system performance and network health;
• Provides immediate corrective solutions for user-level access errors;
• Ensures that all network and system downtime is properly recorded and submits an Incident Report to network/systems administrators;
IT Support
Job Description:
• Manages the data communications needs of the company.
• Manages the physical network infrastructure, including wired and wireless local area network (LAN).
• Manages infrastructure servers: Active Directory, WINS, DNS, DHCP, Proxy, RAS, and Internet Security and Acceleration (ISA) Server.
• Manages the acquisition of new network hardware as required.
• Participates in network planning, design, development, deployment, and modification.
• Monitors and controls service levels of network suppliers.
• Provides physical connections to the corporate LAN as required.
• Ensures that data communications packets are routed efficiently.
• Provides regular feedback on network performance, both in general and against specific service levels.
• Provides access to the corporate network via dial-up or virtual private network (VPN) as required.
• Monitors bandwidth use, analyzes traffic patterns and volumes, and determines impact/implications of issues.
• Ensures security standards are upheld
• Performs support activities for internal / external customers within the organization.
• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
• Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
• Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
• Prepares standard statistical reports, such as help desk incident reports.
• Analyzes and evaluates incident reports and makes recommendations to reduce help line incident rate.
• Calls software and hardware vendors to request service regarding defective products.
• Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.
• Writes software and hardware evaluation and recommendation for management review.
• Writes or revises user training manuals and procedures.
• Develops training materials such as exercises and visual displays.
• Trains users on software and hardware on-site or in classroom, or recommends outside contractors to provide training.
• Installs personal computers, software, and peripheral equipment
• Database controlling in ms access and sql server
• windows forms making in a vb.net 2008
(+2) Education Field: