ثناء اسعد

My extensive experience with social care for Philips has confidently
prepared me to take on my next rewarded and challenging role.
Creating and designing the social care guide for Daman Health
Insurance.
Training social care agents on internal processes and external
communication with online consumers' through social media
channels.
Co-working on pitches & brand benchmark, strategies, marketing
content & calendars, campaigns, and clients reports.

Driven by passion for CRM Customer Relationship Management,
brainstorming and bilingual copy-writing.
Handling 5 clients across social media channels as a community
manager; taking part in brainstorming sessions and preparing monthly
in-depth reports.
Managing Phillips social media channels as a social care agent - with
main tasks not limited to- :
Providing support in Pre-sales, After-sales, managing Phillips' customer
journey for 6 hours/day.
Creating in depth Bi-weekly reports and addressing consumer
feedback
Initiating escalations related to consumer Pre and Post Sales Product
to 1st Line and 2nd Line of escalations
Escalating safety cases for product collection and inspection.
Content Manager, PR & Event Management

Sheikh Zayed Heritage Festival was one of the most alluring projects.
Managing the content was a delightful task of organizing visuals and
copy to cover the event and build constructive communication with
fans for 54 days
Dealing with inquiries from the public, the press, and related
organisations