Thanveer Ahmed Saimuthu

HICT OFFICER at HAMAD MEDICAL CORPORATION

• Qatar - Doha
• My current job since May 2013

 Installing and configuring CERNER Printer (ZT230, Gx-430 etc…)
 Trouble shooting Desktop and user related issues.
 Repair various Operating Systems like Windows 2000, XP, Vista and Windows7.
 securing the Desktop environment by deploying the latest virus and spyware removal Techniques.
 Installing and configuring Windows based Operating Systems
 Updating Windows with latest service packs and hot fixes.
 Documentation of the process escalation and resolution.
 Managing User Accounts and giving Rights and security in Windows.
 Interacting with the Client End-user and Analyzing the Issue.
 Handling Desktop Related Issues by taking Remote Session.
 Configuring network printer and troubleshooting printer issues.
 Configuring Outlook issues and troubleshooting Outlook issues
 Scanning of Various spares like hard disk, RAM, Motherboard, mouse, keyboard, etc
 Diagnosing and fixing software and hardware problems as they occur.
 Configuring Wireless network
 Helping the Team mates in Resolving the Issue.
 Updating the Incident Status on Support work client and HP MS tool.

Desktop support Engineer at Accenture

• Other
• March 2007 to November 2008

Desktop support Engineer at Macmillan India pvt ltd

• Other
• November 2006 to March 2007

Customer Support Executive at Kukreja Electronics

• Other
• November 2004 to November 2006