Thanweer ناظم

• Devising & implementing the maintenance strategies, procedures and methods
• Drafting work orders and quotes for customers; conducted routine scheduled
maintenance work and responded to equipment faults
• Identifying breakdown problems and rectified at sites & service centre; conducted
quality inspections on jobs
• Involved in controlling maintenance tools, stores and equipment, monitoring and
controlling maintenance costs
• Confirming completion & documentation of all identified repairs; conducting a
comprehensive inspection of customers equipment and/or machine for cleanliness
• Preparing a repair order; working in close collaboration with emergencies, unplanned
problems and repairs
• Ensuring continuous cover of the machinery & equipment in case of breakdowns
• Claiming the Warranty and Reporting to Manufacturer and Supports the customer
• Coordinating with the existing customer to update the status of the machines and to
provide advice if needed
• Visiting the sold machines to provide training, technical support and maintenances.
• Drafting Contracts with the customers on Annual Basis (AMC/SMC)
• Responding quickly, professionally, and accurately to all customer inquiries regarding
quotes, orders, status requests, complaints, and warranties
• Managing a large volume of inbound and outbound calls, emails, and chats with
knowledge and efficiency
• Interacting professionally; promoting company products and services may arise; playing
an integral to reinforcing reputation for exceptional customer service

• Assisted senior managers and executives with their daily organizational tasks
• Arranged meetings and attend them to take detailed minutes
• Managed phone calls٫ schedule appointments and organize calendars
• Reviewed & organized regular correspondence٫ like invitations & informative material
• Reviewed & optimized office policies and procedures٫ particularly documentation and
filing system
• Prepared spreadsheets٫ presentations and statistical and budget reports
• Met visitors and provide general support to them