Branch Manager
Classified
Total years of experience :20 years, 4 Months
Accountable for:
- Developing sales action plan to market and sell the bank’s products and services to achieve
branch targets and increase the customer base.
- Providing professional and high quality services to meet customer needs and requirements by
adopting the highest recognized customer service principles.
Key Roles :
- Achieve established branch goals through active management of sales, officer call and cross-
selling activities
- Review and monitor daily activities related to sales and services to ensure highly efficient and
effective result
- Plan for field work by conducting weekly meetings to schedule sales visits and review sales
indicators constantly
- Coach and advise subordinates on how to target and increase sales opportunities by providing
the necessary guidance and support to promote sales and service driven culture
- Monitor staff performance and provide improvement opportunities to enhance sales skills and
product knowledge
Key Performance Indicators:
- Achievement of sales target
- Achievement of service quality levels
- Cross-Sell Ratio
- Transactions through the various channels
Responsibilities included:
- Identify customers needs and fulfilling it with proper bank’s products or services
- Handle customers requests/inquiries related to their accounts, products and services in a professional manner and serving all customers regardless of segment up to the level of their satisfaction
- Approve various customer requests & counter transactions according to authority matrix
- Promote and sell bank products and services to achieve the yearly set targets
- Coach and train staff reporting to the Branch Manager to ensure full awareness of Bank’s products, services, and P&P
- Support the Branch Manager in putting/ achieving plans and carrying out any tasks requested by him/her
- Efficiently carry/handle custody items, keys as per custodian matrix, and relevant P&P
- Adhere to Branch Operating Model
- Carry out any task requested by the Branch Manager
Responsibilities included:
- Identify customer needs and fulfilling it with proper bank’s products or services.
- Handle customers requests/inquiries related to their accounts, products & services in a professional manner & serving all customers regardless of segment up to the level of their full satisfaction.
- Promote & sell bank products/services to achieve the yearly set targets .
- Migrate customers to various channels (PB, IB, ATM, cheque deposit box, SMS)
- Ensure that brochures are up to date and in place
- Efficiently carry/handle custody items, keys as per custodian matrix and relevant P&P
- Adhere to Branch Operating Model
- Carry out any task requested by BM
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