Tharunkumar Venkatesan

Customer Support Associate role ensuring user assistance and
satisfaction
Handled inbound customer calls for an e-commerce website and
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Network Support Engineer role focusing on maintaining network stability
Monitor network infrastructure and respond to alerts in a production
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environment
Troubleshoot network connectivity issues using tools such as ping
and traceroute
Identify and isolate network faults and perform first-level and
second-level troubleshooting
Handle incidents and service requests through ticketing systems
Coordinate with internal engineering teams and upstream providers
for faster issue resolution
Ensure timely resolution of incidents as per SLA