Cabin cre
Emirates airlines
Total years of experience :14 years, 8 Months
Being in charge of the service in the cabin by leading and managing the crew / observing the crew performance and giving them feedback making sure that they follow the company procedures and service standards/ making sure that the customers get the best inflight service/ inform the company about any shortfalls or any feedback from the customers about the service)
attending customer’s calls regarding their technical and billing issues/ cross selling products during the call/ arranging for exchange and repair for their devices
Taking care of the customer’s safety in economy class and conducting the service while maintaining and following the company safety and security procedures and working among my team to deliver the customers the best inflight experience)
CC.03 business class
Taking care of the customer’s safety in business class and conducting the service while maintaining and following the company safety and security procedures and working among my team to deliver the customers the best inflight premium experience
My grade: B