senior Operations Specialist
A2Z
Total des années d'expérience :5 years, 5 Mois
• Worked in Australian Process for third party Debt collections Team
• Achieving monthly targets, Resolving customer queries.
• Adhering to the process policy and procedure and ensuring to give the best deal and payment plan to the customers.
• Following up for payments
• Preparing daily, weekly and monthly reports on productivity and quality of the team.
• Managing the team in the absence of Supervisor.
• Providing process updates to the team and ensuring the same implemented in the process.
Experienced in Collections, Purchasing, Sales to drive growth and profitability in challenging and competitive markets; Strong leader with excellent communication and analytical skills; Decisive, solutions-focused and result oriented. Individual contributor with proven track record of customer service and relationship management.