Area Manager
Sasol
Total years of experience :33 years, 11 Months
Passenger Transport Services: Manage the bus passenger transport services (over 10 000 employees) and over 16000 during shutdown. Site infrastructure compliance. External hires of passenger transport services. VIP transport and plant tours.
Fleet Management: Fleet Vehicles, Purchases, Licensing, Administration, for the Sasol Secunda site for over 3000 vehicles.
Manage multiple projects for the improvement of transport services and cost optimization opportunities to render a safe and effective transport service for Mining, Plant and Administration personnel.
Heavy Transport: Transport of goods and chemicals on flat bed and low bed heavy transport vehicles. Transport of water using water tankers to Mining and Plant operational sites, community and strategic public facilities.
Domestic waste removal services: Manage the use of trash compactors and skip trucks for the removal and disposal of domestic waste from various operational sites to company owner landfill site. Compliance to environmental legislation.
Manage services through own and outsourced service providers.
SLAs agreed with contracted service providers.
Create clear strategic vision for all departments that inspire innovation, accountability, and collaboration at all levels for the management of buildings and related services.
Oversee building maintenance for 3, 000+ temporary and permanent commercial units, 2, 459 residential units, over 14, 000 km² of terrain, 820 buildings for domestic cleaning services, building maintenance projects, the largest corporate gym, club and community centres, high density living complexes, cafeterias and tuck shops and Real Estate Services Contact center.
Manage Real Estate Services for the largest Sasol site. Ensure all buildings are within regulatory compliance.
- Substantially boosted the occupancy of rental residential units through the design and implementation of robust property management/maintenance strategies.
- Assessed building conditions for 3, 000+ building units.
- Decontamination and cleaning of buildings during the COVID 19 pandemic to nurture a hygienic environment.
- Managed commercial buildings in the Mining and Plant operational areas.
- Sponsor of multiple capital and operational financed projects.
Key Achievements:
- Earned positive feedback from executive management for achieving outstanding results: reduced job cards from over 6K to a few hundred and substantially decreased terrain services costs.
- Led and developed highly skilled and dedicated teams, established goals, and motivated team members to achieve both individual and team objectives.
- Conducted building condition assessments for more than 3K building units, identified repair requirements, and generated cost estimation for sound decision making.
- Substantially boosted the occupancy of rental residential units through the design and implementation of robust property management/maintenance strategies.
- Managed the rapidly evolving pandemic condition through leading the decontamination and cleaning of buildings - COVID 19 - to nurture a hygienic environment.
- Administered largest corporate gym in South Africa with over 9K members as well as largest Sasol site with +3K permanent and temporary commercial buildings.
- Planned and executed refurbishment of neglected properties within established CAPEX budgets to optimise occupancy and efficiency.
- Consistently maintained zero rate for serious safety injuries through ensuring stringent adherence with applicable H&S standards within a high-risk environment.
Managed Temporary Employee Services and Service Provider Industrial Relations. Project managed the transition from Hired Labour to Temporary Employment Services and Services Contracts. Led the business initiative to load electronic requests for temporary employee services via SAP.
Managed Business Support Services for Enterprise and Supplier Development. Developed detailed processes for Enterprise and Supplier development. Mapped key profiles to level 4 detail. Developed governance and risk profiles.
Service Governance and Customer Relationship Management. Planned and organised customer surveys to evaluate the effectiveness of delivery for shared service offerings. Drove internal customer strategic engagements, assessed performance, and devised corrective action plans to initiate a productive change. Provided sound guidance to multidisciplinary teams on streamlining service delivery processes. Oversaw the business case development and approvals, monitored results, and recommended solutions to translate mission statement into realisation. Negotiated and developed multiple contracts for the Sasol Group of companies through securing arm’s length transacting to ensure tax compliance. Developed Service Level Agreements for general business results, utilising outstanding analytical proficiencies.
Business and Continuous Improvement Assessment and Project Management. Spearheaded the end-to-end management of multifaceted projects while finalising deliverables within predefined time, scope, and financial constraints. Instituted robust continuous improvement measures to embed a culture of performance excellence. Maintained consistent coordination with cross-functional teams to identify and address complex business issues. Steered the full life cycle management of the Vendor Document Interchange implementation project while ensuring strict compliance with corporate policies and procedures. Led the reorganising of the Sasol Wax Warehouse through executing Lean Six Sigma principles and LIFO method.
Service Governance, Contact Management and Relationship Management. Drafting of Intercompany Agreements for the Sasol Group of Companies. Developed and undertook Customer satisfaction surveys and dipstick surveys. Developed SLAs for service performance. Developed CRM KPIs.
Strategy and Planning, Customer Relationship Management, Integrated Contact Centre Management, Business Development Management, Business Performance Management. Report on Governance and audits. Developed KPIs for the Shared Services organization. Initiated and developed Policies, Procedures and Works Instructions for Services Business Management. Held successful customer engagements to reflect performance outcomes. Vetted business cases and all business cases were approved. Expanded the Contact center offerings to include Supply Chain.
Co-ordinated balanced scorecard and all performance measures. Looked after corporation’s interests in local business structures and forums. Project Manager for continuous improvement initiatives. Trained Managers in SLC development, tracking and evaluation. Prepared risk registers and matrix for Group Functions. Liaised with other Functions within the company to ensure alignment and goals are met.
Headed the facilities stream of the Shared Services expansion project.
Managed high-density accommodation (including hospitality services). Negotiated and concluded purchases of land and developments. Created and disseminated compelling business cases to Sasol Properties (Pty) Ltd. Board and other companies of Sasol. Developed policies and procedures to ensure proper governance principles. Negotiated with multiple stakeholders regarding township establishment. Ensured deliverables to impact the Mining Charter compliance - Mining Operating License. Directed the acquisition of a Hotel as a Going Concern (first in history of Sasol) through leading all facets of deal negotiation, contract development processes and incorporation. Acquired residential land for Sasol through a venture capitalist - paid a third of the price during the property bubble. Stretched the financial cash flow to renovate multiple buildings with limited finances.
Managed all aspects of college administration, including inter-alia student affairs, supply chain, finance, human resource management, marketing and communication, security services, SHE, information communication and technology, transport, asset management, building project management, cleaning and hygiene, building maintenance. Manage governance and risk. Secretary to the College Council, pre and post-merger. Trophy received for the best performer in Facilities & Infrastructure. Only member of staff to serve on two portfolios. Forged Public/ Private/ Partnerships to improve the facilities of the college. Sale of property for a Service Station site.
Managed all aspects of college administration, including inter-alia student affairs, supply chain, finance, human resource management, marketing and communication, security services, SHE, information communication and technology, transport, asset management, building project management, cleaning and hygiene, building maintenance. Manage governance and risk. Secretary to the College Council. Obtained improved budget provision for the college. Forged Public/ Private/ Partnerships to improve the facilities of the college.
Managed all aspects of Finance, including fee determination, budgets, audits, financial reporting, business cases, fee collection, creditor payments, profit and loss. Managed all aspects of hostel services. Turned around the profitability of the college from a precarious financial position to R6m in the bank when I left; with fee collection, disciplined spend and investment linked accounts contributed to the success. Revamped the hostel after two years through disciplined budget spend.
Preparation and submission of business cases to the Housing Development Board for the sale and rental of commercial and residential properties. Zero submissions returned. Accuracy of calculations of payments. Promoted after six months.
Attained highest mark in Strategic Management Practice. Completed my studies with no break and one of a few to complete the studies in one sitting.
Post Graduate Diploma in Business Management
Public Administration
Degree in Public Administration