ERP Systems and ICT Solutions Consultant
self employed
مجموع سنوات الخبرة :7 years, 10 أشهر
Duties:
• Consulting services for Napata College (ERP System).
• Consulting services for many schools (ERP and other ICT solutions).
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• Duties:
• SoftAware Engineering is a company that provides ICT solutions, proudly delivered resources management solutions in enormous domains including:
• ERP System for School Management.
• ERP System For external recruitment agencies.
• ERP System for WIDAM Food, a leading company works in Animal production sector (Branch for WIDAM Food, Qatars Premium Food Company).
• ERP System for CITS Integrative Solution, an electronic banking services company.
• ERP system to manage online medical laboratory (during corona virus lockdown).
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Responsibilities:
• Providing 1st line Support to entire network nodes (RAN, Transmission, Core) including alarms handling, identifying root cause, clearing (if not, escalated ).
• Following up on remedial efforts, including vendor support where engaged through Zain-Sudan Network Support Engineers, until closure of the Trouble Ticket or NMC Shift Handover.
• Performing assessment, implementation and review of Change Requests in accordance with change management processes.
• Advising affected parties of network service outages and degradations (whether planned or not), their extent and anticipated duration, as well as of eventual remedy.
• Participating in execution of network upgrade projects initiated by projects.
• Managing and assisting contractors, who provide maintenance services on sites.
• Ensuring the compliance of policies and procedures in the customer care with the Information Security guides.
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Responsibilities:
• Using PRTG for Network monitoring and management, and SDM Huawei tool for Ticketing, WinFiol(Ericsson), iManager U2000(Huawei) and NetNumen (ZTE) yo performe the following tasks:
• Ensuring continuous 24/7 network supervision of all MTN-Sudan nodes and segments.
• Carrying out all regular O&M routines and preventing maintenance activities.
• Providing 1st line O&M including accurate and timely problem remedy, escalation, and resolution of any failures in the shortest possible time and within set reaction and remedy time targets applicable to various fault categories.
• Following up on remedial efforts, including vendor support where engaged through MTN-Sudan Network Support Engineers, until closure of the Trouble Ticket or NMC Shift Handover.
• Performing assessment, implementation and review of Change Requests in accordance with change management processes.
• Advising affected parties of network service outages and degradations (whether planned or not), their extent and anticipated duration, as well as of eventual remedy.
• Participating in execution of network upgrade projects initiated by projects.
• Managing and assisting contractors, who provide maintenance services on sites.
• Ensuring the compliance of policies and procedures in the customer care with the Information Security guides.
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Responsibilities:
• Teaching Assistant for electrical and electronics engineering undergraduate courses including:
• Networks 1 Lab (OSI layers, switching STP, port security, VLANs, IP Addressing and subnetting, RIP).
• Networks 2 Lab. (OSPF, EIGRP, ACL, NAT, IP networks analysis through OPNET).