ARCHIVES CLERK/SECRETARY
AL RAYAN MANPOWER
مجموع سنوات الخبرة :17 years, 2 أشهر
Answer phone calls, update files for the company assist manager with day to day office needs, make sure that files are organized assist clients coming in the office for inquiries.
• Answer calls and transfer them to corresponding departments
• Maintain office files and documents.
• Assist guests and applicants at the front desk
• Replying to clients emails
• Achieve work related goals and KPI’s given by the clients.
• Answer calls from Australian customers and assist them with billing related concerns.
• Ensures that all metrics and KPI’s are being achieved on a monthly and quarterly basis.
• Prepares monthly schedule for the team, including breaks and vacation leaves.
• Updates dashboards every week to ensure that goals on a weekly basis are being seen.
• Ensures that excellent customer service is being delivered.
• Do mentoring and coaching sessions with new employees.
• Responsible in assisting the guests and applicants.
• Answer calls and transfer them to corresponding departments.
• Answer queries through emails.
• Maintain office files and documents.
• Ensures that quotas are being met on a monthly basis
• Calls prospective clients to offer bank loans and credit cards
• Schedule meetings for business proposals and possible sales.
• Do monthly sales report and ensures that these reports are being delivered to the proper department.
