Front Office Intern
MAI Resort & Spa
Total years of experience :2 years, 0 Months
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
Collected room deposits, fees, and payments.
Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Assisted in the training of new interns, sharing knowledge and expertise to ensure a smooth onboarding process for incoming staff members.
Contributed to a welcoming environment by maintaining a clean and organized front desk area.
Greeted visitors warmly guided them purposefully to their destinations within the building providing excellent first impression company.
Collaborated with the marketing team to create impactful campaigns that generated new leads and increased brand awareness.
Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Developed sales strategy based on research of customer trends and market conditions.
Boosted sales revenue by developing and implementing targeted marketing campaigns.
Achieved customer satisfaction through prompt response to inquiries, leading to repeat business and positive referrals.
Strengthened client relationships with regular follow-ups, ensuring timely renewals and upselling opportunities.
Expanded market share by identifying and penetrating new industry verticals, resulting in increased revenue diversification.
Assisted senior colleagues during major presentations, contributing to their success by handling logistics and providing on-the-spot support.
Strengthened client relationships by providing regular updates on product developments, promotions, and relevant news items.
Due to my country's current situation, we cannot be able to hold the graduation ceremony.