Digital signage Engineer/Exports Executive
Joseph Group
Total years of experience :4 years, 7 Months
DIGITAL SOLUTIONS RESPONSIBILITIES
•Preparing quotations from inventory, production and costing using SAP
•Conducting market research on project trends and development in the digital signage markets
•Performing analysis and determining the scope of digital signage projects
•Handling of the project from initiation through to pricing and submission stages
EXPORTS EXECUTIVE RESPONSIBILITIES
• Identifying opportunities for sales and business development in Middle East, Africa, and Europe
•Developing closer-tactical business relationships with new or existing clients in the assigned territory/market segment to generate new business
•Identifying and reporting improvement-need areas and proposing margin actions to the Group General Manager
•Acting as a focal point of contact for clients and advocating for them internally
•Conducting sales/marketing calls, customer acquisition/retention, customer proposals, account activation, and pre/post sales service
KEY ACHIEVEMENTS
•Widened the client base by professionally handling new/existing customers, and negotiating lucrative business contracts
RESPONSIBILITIES
•Worked on special projects including residential ADSL installation and commission in a new suburb in a completely different geographical area
•Observed network installations and operations to ensure conformance to design and equipment specifications.
•Provided technical assistance to field personnel in Access Network, Data and Internet protocol, Network optimisation and Transmission
•Contributed to the continuous maintenance and improvement of the systems by conducting relevant surveys and providing recommendations
•Executed a range of underground work including cable pulling research to test and analyse feasibility, design, operation and performance of equipment, components, and systems.
•Report equipment faults troubleshoot equipment and network system faults.
•Responsible for testing and labelling of various types of cables / products before, during and after installation.
KEY ACHIEVEMENTS
•Gained experience in applying network design and maintenance concepts on real-world tasks while working under the tutorage of senior engineers
•Improved customer experience by responding to 85+ customer calls daily, resolving 90% of their concerns, and escalating some issues to other specialists
•Developed a new employee orientation program which enhanced the workflow efficiency and operational performance within the station
RESPONSIBILITIES & KEY ACHIEVEMENTS
•Responded to customer queries and enquiries in person and through telephone calls
•Improved the workflow by assisting the management with several administrative tasks
RESPONSIBILITIES & KEY ACHIEVEMENTS
•Enhanced the dormitory’s operational performance by receiving complaints and suggestions from the residents and taking necessary action
•Monitored the rooms around the dormitory ensuring they were clean always and well maintained as required
•Assisted residents whenever they faced challenges regarding the facility
RESPONSIBILITIES
•Delivered customers service at the branch’s front of office resolving customer queries and responding to their enquiries
•Assisted customers to register for services and perform different operations
Graduation Project: An RFID based car parking system; the project involved programming of microcontrollers using C programming.