Customer service agent
Maersk
Total des années d'expérience :7 years, 0 Mois
Assisted customers with cargo booking and status inquiries.
Managed vendor bookings and coordinated CFS/CY for export cargo planning.
Handled carrier booking management and tracking activities.
Act as a system superuser, ensuring data accuracy and enhance user experience.
Ensured cargo compliance with customer requirements and regulations.
Fostered strong relationships with customers, vendors, and internal stakeholders
Proactively monitored cargo and liaised with internal and external parties for timely delivery updates.
Managed shipper/vendor relationships to optimize operations.
Consistently driving to meet company’s objective and deliver superb customer experience to our customer.
Led the projects for local team to receive the customers feedback and loyal metric. Result in highest Net promoter score for Myanmar in 2023 Q3.
To enhance company’s sales effectiveness, looked for upselling opportunities, 3 opportunities created and 1 win.
Warehouse document control and data accuracy.
Coordination of cargo receiving and container stuffing.
Daily report to Client about cargo loading/unloading.
Coordinate timely and accurate shipment.
Logkeeping and record management for warehouse stock and orders.
Inventory management, keep record of the usage of inventory.
Make sure to keep the inventory at buffer level.
Arrangement of Garments on Hangers (GOH) installations.
Reported to Operations Manager
Invoicing and billing procedures.
Daily operational support and team collaboration.
Regular communication with customers and internal departments.
Prepare report/ presentation.
Maintain office assets record.
Schedule meetings, appointments.
Organize documents/data/files record.