Senior Account Manager
XpertLearning
Total years of experience :10 years, 10 Months
XpertLearning September 2012 - Present
XpertLearning is one of the fastest growing online learning and performance management solutions provider in the GCC. Through partnering with the industry leaders in our field: SkillSoft, Cornerstone on demand, Blackboard, DuPont and many others we are able to offer our clients bespoke solutions based on particular Learning and Development requirements. We provide our clients with detailed Learning and Development consultations and help identify solutions that can greatly benefit their workforce. Our aim is to provide Organisation's with the necessary arsenal of Learning tools and systems to effectively develop their employees skills and performance.
XpertLearning is driven by our client's success. We help organisations drive employee development to help achieve business objectives and goals.
Position; Senior Account Manager
As A Senior Account Manager of XpertLearning Tom currently manages a portfolio of circa $1M annual revenue.
Key responsibilities;
Business Development
• Develop opportunities with new and existing Clients
• Conduct product presentations and demonstrations
Consultancy
• Online Learning and Talent Management
• Provide advice and knowledge around online Learning strategies and implementations
• Mapping of Clients Job families / Competency Frameworks with online learning content
• Psychometric Testing
• Blended Learning guidance
• ROI for Learning
Sales
• Proposals based on bespoke solutions
• Off the shelf Learning Solutions
• Customised Learning Solutions
• Recruitment Management Systems
• Learning Management Systems
• Performance Management Systems
• Talent Management Systems
• Online Business English Support tools
Account Management
• Manage many Key Accounts across the GCC (both Corporate and Government)
• Facilitate and Present at Learner Workshops
• Ongoing customer service and technical support
• Client reviews and recommendations (Learning ROI, Industry best practices etc.)
Provident Real Estate August 2011 - August 2012
Position; Property Consultant
Key responsibilities;
• Responsible to manage and constantly develop my own portfolio of properties and owners
• Built relationships with Property Owners and advised on current market trends, produced CMAs, assisted them in professionally marketing their property for both Sales and Rentals.
• Liaising with Property Agents, Owners and Tenants and arranging and undertaking appointments for property viewings and negotiating rental and sales amounts and payments between the parties concerned
• Processing all paperwork for Leasing or Selling units and undertaking transfers and handovers.
Britannica Real Estate Broker November 2010 - July 2011
Position; General Manager
Key responsibilities;
• Responsible for managing and overseeing all operation of the company and staff (administrator and property consultants)
• Ensuring our database of properties is up to date and advertised to generate new Leads
• Set up contracts with property portal websites to increase exposure of the company and generate more Leads
• Implemented referral contract with Maintenance Company to earn Britannica commission from their works.
• Responsible for processing wages via WPS
• Built relationships with Property Owners and assisted them in professionally marketing their property and screening potential Clients
• Liaising with Property Agents and owners / Tenants and arranging appointments for property viewings and negotiating rental amounts and payments between the parties concerned
• Signatory on the company bank account ensuring all necessary payments were paid accurately and on time
• Writing monthly income and expenditure reports for the Managing Director
JDB Real Estate Broker December 2009 - November 2010
Position; Office Manager
Key responsibilities;
• Responsible for managing and overseeing all operation of the office
• Created new documents and database for the office administration to run more efficiently
• Ensuring all properties are up to date and advertised to generate new Leads
• Implemented referral contract with Maintenance Company to earn Britannica commission from their works.
• Built relationships with Property Owners and assisted them in professionally marketing their property and screening potential Clients
• Liaising with Property Agents and owners / Tenants and arranging appointments for property viewings and negotiating rental amounts and payments between the parties concerned
• Processing all documents required to complete Tenancy Agreements between property owners and Tenants
Marshal welfare - Yas Marina Formula One - Abu Dhabi 2009
Key responsibilities;
• Welcoming marshals at the airport, taking them to camp and registering them upon arrival.
• Helping to organise and retrieve kit to supply to the marshals that arrived (kit included t-shirts, ear-plugs, camel packs etc.)
• Producing marshal ID cards needed to provide entrance to the circuit and aided in getting them accredited by the police.
• Helping to organise accommodation and checking rooms were up to standard - if not, acted upon it to make sure they were.
• Arranged a football tournament to keep the marshals occupied whilst at camp.
• Was a point of contact for marshals to come to with issues and would resolve them in a variety of ways.
• Arranged routes for the four trackside support vehicles to enable a timely deployment of lunches ensuring freshness of food.
• Produced and delivered timetables for each post chief to ensure they knew each day minute by minute.
• Consistently maintained water and other drink supplies for all marshals to prevent dehydration and other medical issues.
• Sound technician for the P.A. system for driver briefings and other important notices for the event.
In addition to this role I acted as assistant to the Clerk of the Course, performing and completing various tasks as directed.
Think Banking (subsidiary of the Think Money Group) April 2008 - May 2009
Position; Personal Banking - Money Manager (managed bank account service)
Achievements whilst at Think Banking
- Designed an excel based program (the 'think banking note writer') to aid staff, ensuring they follow the correct procedure on calls and also increased individuals productivity as reduced time spent manually typing notes between calls.
- Recorded different companies direct debit reclaim timescales to reduce Think Banking's business cost of clients missed payments and ensuring as many clients pay their bills as possible thus bettering the company's customer service.
- I registered more clients into the new internet banking service than any other employee for 4 consecutive months.
Key responsibilities;
• Managing a portfolio of around 900 clients
• Manage clients money ensuring all bills paid on time (mortgage, utility payments, personal payments, sky etc.)
• Give clients financial advice on how best to arrange their income and outgoings
• Deal with inbound call queries and updates from clients
• Outbound calls to clients to inform them of account updates and resolve any issues needed to ensure the smooth running of their account (chasing fees, advising of payments, timescales etc.)
• System testing for new updates ensuring there were no faults to prevent complications when in use
• Cross selling within the company for other services including debt management, IVAs, loans, car finance and insurance where appropriate.
Help Personal Finance (subsidiary of The Help Group) October 2007- April 2008 (redundancy)
Position; Secured Loan Processor
Key responsibilities: • Process and responsible for secured loan applications from point of being underwritten to completion for the following lenders - Nemo, First Plus, Blemain, Swift, Paragon, GE Money.
• Liaise with Banks and Building Societies for BSQ's, Consents, Redemption Statements, 12 Months Statements, Credit Card statements, settlement figures etc.
• Liaise with solicitors regarding Scottish searches and Land Registry.
• Deal with clients to get relevant information from them.
• Instruct third party representatives to meet various clients to collect relevant documentation.
• Order Valuations on clients' properties to ensure house value is same figure to work out LTV calculations.
Capital One Home Loans - Feb 2006 - October 2007 (redundancy)
Achievements whilst at Capital One: - Redesigned the company's mortgage lead source code system and created advisor spreadsheets to aid sales staff in managing and organising their workloads more effectively. The success of this project had a direct effect on sales figures which were seen to improve as a result.
- Created an auto-updating sales analysis report for all leads in our mortgage department. This included a vast breakdown of total department sales; separating individual advisor sales from overall team figures. This constant analysis enabled sales managers to have a clear and accurate snap-shot of current sales figures whilst highlighting weak sales patterns from various lead sources.
Awarded 'Employee of the Month' - For my continued motivation, dedication and success for the work done in this new role 'Lead management'. I was the youngest person ever to receive this award at Capital One home loans.
January 2007 - October 2007: Secured Loan and Mortgage application management: Key responsibilities;
• Select cancelled loan applications that would better fit our mortgage criteria and prioritise.
• Allocate and monitor status of all leads passed to our mortgage department.
• Liaise with online mortgage lead companies; purchasing leads for our mortgage department and tracking all leads through to completion.
• Manage different people within the company to aid me in my role including training others - also created better communication and developed relationships across the different departments.
• Re-designed the whole lead process; created new source codes and amended spreadsheets to aid mortgage advisors in their role.
• Designed auto-updating analysis for all mortgage leads for MI (excel based)
September 2006 - January 2007: Document processor: for secured loans
February 2006 - September 2006: Data input: for secured loan applications.
Self-employed party DJ 2004-2007
3rd Generation Discos - business with a friend, performed at different venues for parties/functions.
• Personal Liability insurance up to £1, 000, 000.