Business Systems Analyst IV
Al Jehat Company
Total des années d'expérience :18 years, 3 Mois
Employed by Al-Jehat Company to be a Supplemental Manpower of Saudi Aramco Project Management Team as a Business Systems Analyst IV of Saudi Aramco KAC Building Finishes and Commissioning Division to provide sustenance to applicable IT operations, planning, strategy, commissioning and technical activities as assigned.
Underwent intensive IT system training at KGJS Headquarters Bergen, Norway to be a Global IT Helpdesk to support onshore based offices (Norway, Philippines and Singapore) and offshore vessel end-users. Performed successful live support during the training on all users using all IT System Applications (IBM Lotus Domino Server, Microsoft Windows Server 2008 R2, Active Directory 2008 R2, System Center Configuration Manager 2007, Citrix Delivery Services Console, Symantec Endpoint Protection, Bitlocker Encryption, IBM Notes, IBM Connections, Easit Ticketing Tool, Juniper Odyssey Access Client, Agresso Application, OCS HR Sea, MS Office Suite 2010 and 2013)
• Provide first-level contact and problem resolution for all Chiyoda-JGC Joint Venture (main contractor) and ExxonMobil (client) users with hardware, software and applications problems. Resolves as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
• Created Incremental and Full Back up scheduling and maintain, monitor and replace Backup Tapes using CA ArceServe Back up R15.0.
• Implements security tools and practices across servers using Mcafee Server Security Suite and Ensure configurations and data backup of services and implement recovery for all servers from disaster.
• Hands on experienced on Updating and maintaining OS and software applications to the latest releases, patches, etc.
• Assists in the operation and maintenance of Network Fundamentals such as Cisco ASA 5500 Firewall and Basic network troubleshooting in Manageable (Catalyst 2960/3650) and Unmanageable Cisco Switches, Routers, LAN/WAN and its services.
• Maintains inventory of all IT hardware equipment and Record servers and services/applications logs and analyze them.
• Maintains and monitor Chiyoda-JGC Joint Venture and ExxonMobil shared network folder capacity and security.
• Setup Desktop and Laptop PC by using image installation of Acronis 2010 with installed Chiyoda-JGC Joint Venture and ExxonMobil standard applications for all users.
• Performs Chiyoda-JGC Joint Venture and ExxonMobil account registration of newly mobilized users using Active Directory 2008 R2 and Microsoft Exchange Server 2010.
• Registration of CDMS (Chiyoda Document Management System) and e-Cosmos
• Hands on experienced on installation and configuration of the following Engineering Applications below:
o Konica Minolta, Fuji Xerox and HP network and stand-alone printer/scanner
o CA ArceServe Back up R15.0
o Small Plant Review 2010 with Smalll Plant License Manager 1.00.1700
o Lotus Notes Basic 8.0.1
o Autodesk Naviswork Freedom 2012
o Autodesk Naviswork Simulate 2012
o AutoCAD LT 2012 and 2013
o Bentley View 08.11.05.24
o Primavera 6 Pro Client Applications
o Small Plant Instrumentation (SPI) Client Applications
o Microstation V8 i
o WinPCS
o Microsoft Volume Activation Management Tool
o Japanese Becky email application
• Basic knowledge on CISCO IP 7911 and 7940 Phone features such as Meet-Me Conference, Call Transfer, Conference Call, FAC and Voicemail.
• Provides weekly job report and escalate all IT Matters to Field IT Engineer and Field IT Manager.
• Functions as wholesome Systems Administrator independently or under less supervision of Field IT Engineer and Field IT Manager.
• System and Production Support using various tools such as
Control M, Veritas Net-Backup, ITO HP Openview, work with
Tier 2 support teams for production issues, Remedy ARS,
Manage Outlook inbox, data entry using Microsoft suite of
products, accurate information transfer during shift turn-over
• Responsible for the monitoring of the Unix servers, databases, Weblogic and production
applications as per the predefined service level agreements
• Responsible for the execution of the daily, weekly, monthly production schedules across all servers via Control M (automated scheduling tools)
• Responsible for the nightly execution of the backups. This includes monitoring using
Veritas Netbackup software to effectively manage the backups and incident escalation
• Responsible for the administration and management associated with the tape libraries and national tape management, including offsite vaulting for approximately 24 locations across Canada
• Perform general house keeping routines to ensure work area is tidy and clean at all times
• To respond as per set procedures when alarms are triggered
• To monitor security systems and respond accordingly by the pre-defined security
procedures
• Responsible for monitoring and responding to daemon failures using AMC
• Responsible for the quality and accuracy associated with the problem management ticket
application called Remedy
• Involves 12 hrs shift rotation providing 7/24 coverage of Information Technology
Operations
• Incident Reporting and Follow Up
• Respond to alarms and failures, following proper escalation procedures and documentation to achieve successful resolution and reduce downtime
• Responsible for internal web documentation and instructional updates
• Designated as coordinator for department activities and
special projects to ensure Quality and meet timetables
• In-charge in evaluation of department processes.
Recommend and coordinate needed
• Changes based on process analysis
• Provides assistance to agents in the development, analysis,
preparation of reports and
• Resolve complex or out of policy operation problems which
includes supervision of agents in accordance with company
policies and procedures.
• Conduct interviews, hire new staff, and provide employee
orientation
• Handles competency development and coaching to provide
career development advice to
• Agents - including employee performance reviews.
• Responsible for team management, staff scheduling to
work assignments/rotations,
• Employee training, vacations, shift breaks, overtime
assignment, back-up for absent Employees.
• Responsible to exceed if not maintain department
productivity and quality goals
Successive career progression through computer and network operations into Technical Support:
• L3 DS LIPA Floor Support/Network Specialist / Mentor
• Level 3 Go to Assist Chat Support
• Officer in Charge/ Senior Level 2 Technician
• Level 2 Technical Support
• Provides backup and assistance with technical support
activities like hardware & software Installation.
• Monitor and facilitate the availability of communication lines
used in call center operations
• Maintain Continuous availability of E1 Line facility for voice and
leased line facility for e-mail and Internet access
• In-charge of security and data integrity of client database and
network access
• Designated for resource management, acquiring and
comparing quotation for hardware
o Most Promising System Analyst o Best Researcher o Best in Thesis and Documentation