Tech Support
Al Rayyan
Total years of experience :10 years, 10 Months
*Responsible for diagnosing & resolving hardware, software & end users problems.
* Acting as the first point of contact for all IT & technical queries.
* Developing the infrastructure and systems to meet the companies’ needs.
* Working within a TCP/IP network environment, including DHCP, DNS and Ethernet
* Involved in the rollout of software updates and patches.
* Investigate specialist and complex IT support issues.
* Communicating with third party technical specialists.
* Configuring and managing backup & restore procedures.
* Maintaining a wide range of computer hardware and software programmes.
* Provide secondary support for LAN administration.
* Deploying new hardware, server backups & evaluating new software & security risks.
* IT security experience including anti-virus / malware, encryption deployment.
passed with first class