Senior Internal Auditor (Qatar Region)
Mashreq Bank
Total years of experience :18 years, 10 Months
Heading Internal Audit for Qatar Region.
ü Prepare Annual Audit Plan.
ü Execute audits pertaining to (Wholesale, Retail, Operations & Information Technology) to identify weakness in the effectiveness of controls and key processes of the unit(s).
ü Provide appropriate recommendations for improvement to minimize risk and safeguard the assets of the Bank.
ü Finalize the General Audit Reports and finish audit assignments within the scheduled time and agreed audit plan.
ü Develop action plan and present for discussions and acceptance in Exit meetings.
ü Develop a cordial and professional working relationship with the internal customers for the purpose of mutual understanding and easy communication.
ü As an in-house consultant, participate in streamlining processes / product development, Standard Operating Procedures etc. identify best practices and recommend opportunities for improvement in the existing processes.
ü Keep track of internal management activities such as BSC, KPI’s, and appraisals and also provide recommendations for improvements in Audit Manuals.
ü As part of a team, support the risk assessment of functional units of the bank and subsidiaries for the purpose of preparing a risk based Audit Plan of the bank.
ü Execute audits to identify weakness in the effectiveness of controls and key processes of the unit(s),
ü Provide appropriate recommendations for improvement to minimize risk and safeguard the assets of the Bank.
ü Assist Auditor In charge in preparing Action Plans and present for discussions and acceptance in Exit Meeting and finalize the General Audit Reports.
ü Manage audit team (comprising 2 - 3 members for relatively small branches / units) as Auditor In charge to execute audits with focus on the processes under review and effectively communicate with the Unit Management to improve deficiencies and identify opportunities for improvements.
Carry out audits and other assignments (investigations and other reviews).
ü Report on the effectiveness / adequacy of Internal Controls, compliance to policies and procedures to safeguard the assets of the bank.
ü Make recommendations to improve the bank’s processes.
ü To manage a branch with a customer base, and a portfolio of Assets and liabilities.
ü To identify new business opportunities within the local trade boundaries.
ü Monitor and analyze customer attrition and maintain it at the lowest level.
ü Achieve high levels of customer satisfaction by consistently meeting the set service delivery standards.
ü To consistently achieve acceptable risk rating by adhering to Bank Operating Policies, procedures and minimizing operational errors.
ü Set job objectives and perform timely review to measure performance and identify staff development and training needs.
ü Identify and reward high performers and implement an effective retention program for critical staff.
ü Improve Efficiency of staff to create error free processes and to provide them with ongoing training to improve their skills and knowledge.
ü Achieve a "Satisfactory" Audit Rating during the year, Ensure compliance with AIM, Policies, Procedures, Manuals, and Central Bank requirements, Banks business principles and corporate values.
ü Improve customer intimacy and increase customer engagement rating.
ü Portfolio management, cross selling and growth in center liability base during the year.
ü Promote and market the Service Center to increase the growth of the Accounts/Cards portfolio.
ü Achieve the TAT target of the Service center, same day problem resolution, and call audit Error rate of the centre to be less than 90%
ü Manage ATM, s /CDM, s (Where Appropriate )
ü Service indicators (Monthly)
ü CSS Customer Satisfaction Survey (Once a Year)
ü Customer engagement
ü Call Reports (Fresh/ Repeat Business) Call audit report
ü Satisfactory Audit rating from Internal/External.
ü To make sure cooperation is being maintained with all departments and all transactions for the day are being posted within the time frame with minimal operational risk.
In charge of all customer service officers, customer service representatives, Liability relationship managers at the main branch.
In charge of maintaining performance levels at the branch.
In charge of monthly and weekly scheduling for all staff within main branch.
Attending to all meetings organized with management, HR and other departments related to the branches business.
Dubai's BUCC (Compliance coordinator).
Educating all Employees about procedures and compliance related issues of the bank.
Increasing the bank’s deposits by introducing new business.
Produce genuine sales levels to contribute to the revenue of the company.
Evaluates performance of new and current staff.
Coaches and trains new and current employees and prepare on job training programs.
Acting team leader during night shifts.
Participate in preparing and reviewing the department’s goals and ensure that we achieve it.
