Customer Agent
ACS
Total des années d'expérience :5 years, 4 Mois
January 2013 to present
ACS xerox company
Customer Services
Call Agent
2005 up to the end of 2005 TT&T Travel Agency (Accredited by Philippine
Airlines)
• Sales and Marketing
• Booking and Ticketing
• Do every administrative work
• Do other works as instructed
2002 - 2005 Expert
Legal Department
Ministry of Labor, Invalids and Social Affairs
• Prepare appointments/Meetings/workshops
• Do research works
• Translate documents (English to Vietnamese and vice versa)
• Take part in the process of making Law & under law documents such as: Decrees, Circulars
• Do every administrative work
• Do other works as instructed
2001 - 2002 Assistant
Bookworm Store (Foreign-Owned Shop)
• Negotiate with Customers
• Do as an Interpreter
• Do every administrative work
• Do other works as instructed
2000 - 2001 Sales Clerk
World Music Company (serves foreigners)
• Deal with Customers
• Cashier
November, 2004 Listening, Writing & Presentation Skills Conducted by: temasek polytechnic, Singapore
May, 2004 English Language and Communication Skills for Legal Professionals Conducted by: Seameo Regional Language Centre, Singapore June, 2004 Archives & Records Training Conducted by: Ministry of Labor, Invalids and Social Affairs
1997 - 2001 Degree in English Division of English Foreign language Hanoi University of Foreign Language Vietnam D. TRAININGS / CONFERENCES / SEMINARS:
1995 - 2000 Bachelor of International & Economic Law Division of International & Economic Law Hanoi University of Law Vietnam