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Tia Fawaz, IT Support Specialist

Tia Fawaz

IT Support Specialist·New Generation Association

Lebanon

Bachelor's degree, Computer Science

Work experience

Total years of experience: 4 years, 9 months

IT Support Specialist

January 2023 - April 2026

New Generation Association

Lebanon

January 2023 - April 2026

• Key contributor (2023-present) supporting IT operations and humanitarian response, including database management, data accuracy, and crisis support for displaced populations (2024 & 2026).
• Provided technical support (devices, software, troubleshooting) while demonstrating strong organization, problem-solving, multitasking abilities in high-pressure environments, and team collaboration and leadership, including training colleagues on digital tools.
Company industry:
Non-profit Organization

Library Computer Center Assistant

January 2025 - December 2025

Lebanese American University

Beirut, Lebanon

January 2025 - December 2025

Library Computer Center Assistant:
-Assisted visitors in accessing library computer terminals, provided IT troubleshooting support including software installation and printer maintenance, responded to Helpdesk inquiries, ensured a quiet and functional workspace, and supported library operations with professionalism and technical proficiency.
-Demonstrated strong skills in MS Office, troubleshooting, web development, machine learning, project management, creative problem-solving, communication, teamwork, leadership, mentorship, attention to detail, excellent communication and customer service skills, and strong organizational skills with the ability to manage multiple tasks.
Company industry:
Primary, Prep, & Secondary School
Job role:
Information Technology

internship

June 2024 - August 2024

Rafik Hariri University Hospital

Beirut, Lebanon

June 2024 - August 2024

• Developed a full-stack Room Management System using ASP.NET Core, C#, SQL Server, HTML, CSS, JavaScript, and React, featuring authentication with JWT, role-based access, and dynamic calendar scheduling.
• Designed and implemented database schemas, backend APIs, and interactive frontend interfaces, integrating secure data handling and responsive UI for both admin and employee views.
Company industry:
Medical Hospital

training - volunteer

January 2020 - May 2021

Chehim Second Official School

Lebanon

January 2020 - May 2021

• Volunteered to assist teachers in adopting technology, designing engaging PowerPoint presentations, and facilitating online communication for remote learning.
• Enhanced classroom engagement by creating interactive worksheets and presentations, enabling and leading students to learn effectively and reducing traditional teaching monotony.
Company industry:
Primary, Prep, & Secondary School

Education

Lebanese American University (LAU)

December 2025

December 2025

Bachelor's degree, Computer Science

Lebanon

GPA (point): 3.04 out of 4

GPA (point): 3.04 out of 4

-Software Engineering project – Wander Events C#, HTML/CSS, JavaScript, ASP.NET Core, SQL -Database Projects – Fitness Club Project Oct 2023-Dec 2023 - Restaurant Management System Project Jan 2024-Feb 2024 -Cloud Deployment Project – Dockerized Node.js Web App Deployment on AWS ECS -Web Development Project – FITNESS EQUIPMENT STORE -Mobile Application Project – QuizQuest – Android Trivia Game Application -Networks Project – Looma – Multithreaded Chat Application -Machine Learning Project – Movie Recommender System (Python, Pandas, Scikit-learn, Surprise) -Digital Cultures Project – RockYou2021 Cybersecurity Analysis -Deep Learning Framework for TB–COVID-19 Co-infection Modeling

Iklim High School

June 2022

June 2022

High school or equivalent, Life Science Section

Lebanon

GPA (point): 17.566666666 out of 20

GPA (point): 17.566666666 out of 20

-PARTICIPATION IN THE 19TH INTERNATIONAL ANTALYA CHILDREN FESTIVAL: (REPRESENTING LEBANON) FOMGED Youth Club in Turkey -PARTICIPATION IN THE 9TH LAU MODEL ARAB LEAGUE ANNUAL HIGH SCHOOL CONFERENCE

Skills

BIOLOGY
Beginner
BIOLOGY
Beginner
COMPUTER SCIENCE
Intermediate
COMPUTER SCIENCE
Intermediate
COMPUTER TERMINALS
Intermediate
COMPUTER TERMINALS
Intermediate
LIBRARY
Intermediate
LIBRARY
Intermediate
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PRINTER REPAIR AND MAINTENANCE
Intermediate
PRINTER REPAIR AND MAINTENANCE
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
SOFTWARE INSTALLATION
Intermediate
SOFTWARE INSTALLATION
Intermediate
Teamwork
Expert
Teamwork
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Communications
Intermediate
Communications
Intermediate
Project Management
Intermediate
Project Management
Intermediate
Science
Intermediate
Science
Intermediate
BIOLOGY
Intermediate
BIOLOGY
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER SCIENCE
Intermediate
COMPUTER SCIENCE
Intermediate
CRISIS INTERVENTION
Intermediate
CRISIS INTERVENTION
Intermediate
DATA INTEGRITY
Intermediate
DATA INTEGRITY
Intermediate
DATABASE MANAGEMENT
Intermediate
DATABASE MANAGEMENT
Intermediate
HUMANITARIANISM
Intermediate
HUMANITARIANISM
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

Arabic

Native Speaker

English

Expert

French

Expert

Memberships

Chhim Second Official Scool

volunteer

January 2019

Training and Certifications

Certifications
CRITICAL AI MEDIA LITERACY CERTIFICATE
Certificate of Completion
FRENCH LANGUAGE STUDIES DIPLOMA (DELF B2)
CRITICAL AI MEDIA LITERACY CERTIFICATE
Inside the Mind of Ethical Hackers & Lebanon CTF - Certificate of Completion

Hobbies and interests

Technology & Computing - Problem-Solving - Self-Development - Leadership - Community & Service

-PARTICIPATION IN THE 19TH INTERNATIONAL ANTALYA CHILDREN FESTIVAL (REPRESENTING LEBANON) FOMGED Youth Club in Turkey -PARTICIPATION IN THE 9TH LAU MODEL ARAB LEAGUE ANNUAL HIGH SCHOOL CONFERENCE