Engineer Operations
Omnix International
مجموع سنوات الخبرة :15 years, 4 أشهر
Responsible for ensuring data center availability and reliability of multiple data centers to meet the requirements of data operations.
Responsible for providing 24x7 supports in complex plant operations as required.
Responsible for managing more than 800 IT server systems and storage systems in 8 data-center locations across Dubai and Abudhabi regions.
Deployed, configured and maintained the windows and UNIX platform servers and worked with variety servers like HP, Oracle, IBM and DELL.
Worked with variety Storage devices like EMC and Tera data and responsible for hardware change, Troubleshoot and Tape management (LTO 3.5 and 6 )
Served as point of contact for various escalations and outages.
Performed Data Center Asset Management.
Established and maintained data center standards and procedures.
Ensure Data Center uptime 24x365
Coordinate with Vendors to log call to identify issues and find a resolution.
Coordinate for Vendor’s Engineer to arrange access permission in-case DC access for any change activity.
Escort Vendor’s Engineer in DC for any change activity.
Perform FRU/CRU for Servers, Storage & Tape Library, etc.
Perform periodic health check for Servers, Storage & Tape libraries in all the data centers and preparing report in excel sheet, FLM support for Fiber and copper cables.
Managing all service activities of service center
Monthly and Weekly audits.
5S Auditing
Quality control, trouble shooting, repair and delivery of the device to end user, within a Turnaround Time (TAT) of 1 Hour and 24 Hour based on Client requirements.
Well versed in using Citrix Software.
ELS (Entry Level Screening) of handheld devices.
Analysis of PCB as per symptom and fault code.
Auto and manual RF tuning as per requirement.
Technical support, training, advice and guidance to technicians.
Planning for minimizing QC failures and BER rates.
Providing technical information’s and updates to peers.
TAT control.
Equipment maintenance.
Target achievements.
Maintaining of Spare Parts and other Logistics Management.
Expertise in trouble-shooting, escalated customer Support issues and coordinating with various service points.
Escalated unresolved cases to higher level support, Ensuring complete end user satisfaction.
➢ Delivered, setup, and provide outstanding technical support of departmental audio visual equipment. Exceeded all requirements for timely establishment.
➢ Performed minor equipment repairs and troubleshooting; Contacted vendors for timely replacement parts or substitutions.
➢ Make work plan to ensure the quality services.
➢ Create, maintain, and enter information into databases.
➢ Answered daily inquiries and took technology support orders over the phone.
➢ Offered first rate customer service for internal and external vendors; Communicated equipment needs and performance issues
➢ Conducting full field tests for Motorola mobile products for region
➢ Performing software testing including inter-operability and compatibility
➢ Performing full hardware testing and verification including driving tests, voice quality, data throughput, current consumption, RF performance and protocol configuration
➢ Providing preliminary technical analysis and guideline for detected field issues along detailed description for test environment and scenario
➢ Testing new emerging telecommunications network technologies (such as LTE, VoLTE) and verifying compatibility and inter-operability of Motorola products with telecom operators.
➢ Optimizing and updating the field test process and test cases to enhance work efficiency