Head: Legal Services
LegalWise
Total years of experience :24 years, 4 Months
- Strategic Leadership: Developed departmental goals and strategies in alignment with the company's objectives, fostering consistent progress.
- Team Management: Directed a team of managers providing strong leadership which enabled them to meet their targets and maintain smooth operations. Oversaw HR-related processes including training and development and chairing internal disciplinary meetings.
- Legal Advice: Provide legal advice; keep abreast of changing legal principals
- Decision-Making: Made critical strategic decisions and provided guidance to managers, promoting effective solutions and efficient processes.
- Performance Evaluation and Improvement: Established and tracked key performance indicators, enabling the measurement of success and identification of areas for continuous service improvement. Implemented monthly performance assessments, facilitating continuous improvement, and ensuring that operational goals were met.
- Reporting: Report directly to the Executive level to provide daily updates and reports, supporting informed decision-making and assisting with future planning strategies.
- Talent Development: Conducted regular skills audits, identified talent gaps, and organised training programs, to enhance employee skills and productivity and foster an environment of continuous development.
- Collaboration: Ensured seamless cross-functional collaboration between teams and departments.
- Compliance: Ensured adherence to regulations, policies, and industry standards, ensuring ethical consistency and integrity, to act as an effective role model for the team.
- Change Management: Led teams through change processes, minimising disruptions and ensuring smooth transitions.
- Stakeholder Relations: Established strong relationships with internal and external stakeholders, including legal partners, community organisations, and regulatory bodies, facilitating collaboration and building valuable long-term relationships.
- Innovation: Fostered a culture of innovation and continuous improvement, streamlining processes.
- Risk Management: Proactively identified and mitigated potential risks, safeguarding the department's operations and reputation.
- Future Planning: Developed and executed long-term departmental strategies, contributing to departmental growth.
- Budget and Cost Control: Managed departmental budgets and controlled costs while maintaining optimal performance.
- Strategic Direction: Developed and executed a comprehensive regional strategy, which facilitated the expansion of legal services tailored to meet the unique needs of clients.
- Team Management and Performance: Oversaw a dedicated team of legal professionals, providing effective guidance to consistently achieve targets and ensure client satisfaction.
- Client-Centric Approach: Actively engaged with clients to build and nurture strong relationships, ensuring Legal Wise's position as a respected service provider with services tailored to specific client needs.
- Market Expansion: Oversaw the expansion of LegalWise's footprint in the designated region.
- Budget Management and Efficiency: Effectively managed the regional budget, ensuring cost control and efficient resource allocation.
- Operational Excellence: Streamlined daily operations, optimising resource allocation to enhance cost-effective service delivery.
- Resource Management: Maintained designated budgets, planned resources efficiently, and effectively managed premium income and petty cash.
- Team Leadership and Client-Centric Approach: Provided effective team leadership, ensuring consistently high-performance standards and client satisfaction. Actively engaged with clients to customise services according to their specific needs, fortifying client relations.
- HR Processes: Managed staff training, recruitment, performance assessments, development, and administration, ensuring that the needs of the business were met.
- Budget Management and Financial Efficiency: Efficiently managed the branch's budget, achieving cost control while sustaining financial efficiency.
- Sales and Financial Responsibilities: Collaborated in sales activities within the area, contributing to revenue growth. Managed actual budgets, resource planning, and premium income, maintaining strict control over financial resources.
- Customer Service and Liaison: Oversaw customer service management, ensuring a high standard of service delivery. Established and maintained effective liaisons both internally within the company and externally with partner organisations.
- Development and Administration Responsibilities: Spearheaded development initiatives, leading to the successful implementation of new products and improved service quality.
- Met all administrative responsibilities, including thorough reporting to senior management and meticulous record-keeping.
- Product and Services Delivery: Ensured the consistent delivery and administration of products and services, strictly adhering to company guidelines and standards.
- Ad Hoc Task Assistance: Proactively assisted with ad hoc tasks, contributing to overall operational efficiency
- Legal Advice: - Render legal advice to our clients and provided efficient progress reporting
Render claims, policy application and legal advice to clients
- Administer claims files (discharging company policy obligations in accordance with service levels)
- Liaise with attorneys and branches
- General administration duties, e.g. diarising of files, drafting correspondence, perusing incoming correspondence
- General branch duties as requested
- Prepare reports when required
- Manage claims department staff, including performance assessment and development
- Assist with ad hoc tasks as and when required.
- Rendering legal advice and claims assistance to clients
- Assessing claims and administering claims files (discharging Company policy obligations in accordance with service levels)
- Liaising with Attorneys and Branches
- Ensuring effective assessments of confirmation of cover repudiation and payment requests
- Communicating effectively as well as providing feedback when dealing with both clients and attorneys
- General Administration duties, e.g. diarising of files, drafting correspondence, perusing incoming correspondence, processing of accounts timeously and data capturing
- General branch duties as requested
- Assisting with ad hoc tasks as and when required.
- Render legal advice to clients
- Attend to files providing consistent feedback and resolution on the matter at hand.
- Conducting consultations
- Drafting correspondence
- Perusing and attending incoming correspondence
- Updating electronic files frequently and in-line with Company Standard
- Court appearances- Civil; Criminal and Labour
- Attend to files providing consistent feedback and resolution on the matter at hand.
- Conducting consultations
- Providing legal advice
- Drafting correspondence
- Perusing and attending incoming correspondence
Admitted Attorney.