تيما فرج

Achievements
 Evaluated 90% from new platforms has been planned to be launched in Syriatel.
 Achieved about (50-70%) product revenue growth in 3 months by launching offers and new
features.
 Boosted social media engagement by 50% over six months by launching new features and
interactive posts.
 Worked to launch new mobile Applications related to Syriatel
Following up with customers as needed to ensure their issues are fully resolved and their
satisfaction is maintained.
Key Responsibilities
● Prepare feasibility study for each new project related to feature or offer.
● Suggest the needed surveys for Syriatel services, feature or offer and analyze results received.
● develop competitive customer experiences through reviewing and improving all interactive channels.
● prepare marketing briefs documents including the advertisement campaign, launch date, suggested media
plan and literature for each new project.
● prepare executive summary including full description, financial projections and launch dates for each new
project related to Syriatel, feature or offers.
● Prepare Product Description with full information and launch dates for each new service and offer and share
it with concern parties.
● Analysis and reporting service, offers database to know if the needed earnings were reached and improve
the methods of promotional campaigns to keep up with marketing trends.

Writing, editing, and proofreading marketing materials, including website content, blog posts, social media
posts, and promotional materials.
● Managing social media accounts, including scheduling posts, engaging with followers, monitoring mentions,
and analyzing performance metrics.
● Assisting in the planning and execution of events, such as trade shows, conferences, webinars, and product
launches.
● Providing general administrative support to the marketing team, such as training new employees in the
required tasks.
● Conducting research on industry trends, competitors, target audience demographics, and customer
preferences to inform marketing strategies and campaigns.
● Communicate with the customer service department, to update staff information on new offers and services,
customer needs, and tracking their interactions.

Respond, handle, and follow up customer inquiries and provide customers with information about Syriatel
offers, services and products through (phone call or Syriatel Online Channels, External e-mails, SMS, etc...)
with excellent quality.
● Identifying and resolving customer concerns, complaints, or issues effectively and efficiently.
● Identifying opportunities to promote additional products or services to customers based on their needs or
preferences. This may involve recommending complementary products, upgrades, or special promotions.
● Maintaining up-to-date knowledge of products, services, pricing, promotions, and company policies to
provide accurate information and assistance to customers.
● Collaborating with team members, supervisors, and other departments to address customer issues, share
knowledge, and improve overall customer service delivery.

● Provides high-level administrative support and assistance to the Executive Director and/or other assigned
leadership staff.
● Performs clerical and administrative tasks including drafting letters, memos, invoices, reports, and other
documents for senior staff.
● Planning and organizing travel arrangements, including flights, accommodations, transportation, and
itineraries for business trips and conferences.
● Schedules and attends meetings on behalf of executives, taking notes and recording minutes.
● Building and maintaining relationships with internal and external stakeholders, including clients, vendors,
and other executives and their assistants.
● Maintaining records, files, and databases, both electronic and paper-based, to ensure easy access to
information when needed.
● Performs additional duties as assigned by executives.