Timothy Mburu

• Led IT Operations for CBA Group, ensuring alignment of IT services with customer and internal user needs to enhance satisfaction.
• Implemented robust IT Governance frameworks to streamline decision-making and compliance.
• Managed IT Service Management processes, improving service delivery and incident response times.
• Oversaw IT Operations Management, optimizing resource allocation and operational efficiency.
• Developed and maintained a comprehensive Service Portfolio Management strategy to meet evolving business demands.
• Fostered strong communication and relationship management practices, enhancing collaboration across teams.
• Spearheaded Service and Corporate Planning initiatives, driving strategic alignment and operational excellence.

• Spearheaded the development and enhancement of Quality Assurance strategies, processes, and guidelines within the Bank, ensuring alignment with industry best practices.
• Championed adherence to Quality Assurance protocols for all ICT projects, driving consistency and excellence across the organization.
• Conducted thorough investigations and analyses to resolve system problems and performance issues, enhancing overall system reliability and user satisfaction.
• Oversaw comprehensive testing strategies, managing both functional and non-functional testing aspects, while effectively forecasting and allocating test resources across multiple projects.
• Implemented regular quality assessments, fostering a culture of continuous improvement and operational excellence within IT operations.

• Led a high-performing team of quality assurance engineers to enhance software quality control across all systems.
• Trained and mentored quality assurance engineers, fostering a culture of continuous improvement and skill development.
• Established and implemented best practices for software quality and testing, ensuring consistency across all projects.
• Identified and set up effective quality assurance processes, tools, and methodologies to streamline software development.
• Collaborated with cross-functional teams to ensure alignment on quality standards and deliverables.
• Championed a proactive approach to quality assurance, resulting in improved software reliability and user satisfaction.

• Spearheading the management of software deliverables to ensure timely and quality releases.
• Crafting comprehensive test plans and executing both automated and manual testing to enhance software reliability.
• Overseeing software testing processes and utilizing defect tracking tools to streamline issue resolution.
• Effectively replicating customer support issues to drive resolution and improve user satisfaction.
• Delivering first-line technical support to users, enhancing operational efficiency and user experience.
• Administering systems to maintain optimal performance and security across IT infrastructure.
• Collaborating with cross-functional teams to align IT operations with business objectives and drive continuous improvement.

• Led comprehensive systems analysis, design, development, and implementation initiatives to enhance operational efficiency.
• Spearheaded application software development using Progress 4GL and RDBMS, delivering robust solutions tailored to client needs.
• Executed database development and administration with Progress RDBMS, ensuring optimal performance and data integrity.
• Collaborated closely with the technical director to refine program specifications, aligning technology with business objectives.
• Managed systems administration across diverse environments, both in-office and at client sites, ensuring seamless operations.
• Delivered exceptional technical support to clients and end users, resolving issues promptly and enhancing user satisfaction.
• Conducted training sessions for clients on new software applications, empowering them with the skills to maximize technology use.