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تينا Nihalaney, Assistant to  Executive Leaders Team

تينا Nihalaney

Assistant to Executive Leaders Team·Merck Serono

الإمارات العربية المتحدة

بكالوريوس, ACCOUNTS

الخبرة العملية

مجموع سنوات الخبرة: 22 سنوات, 0 أشهر

Assistant to Executive Leaders Team

مارس 2013 - حتى الآن

Merck Serono

دبي، الإمارات العربية المتحدة

مارس 2013 - حتى الآن

 Provided dedicated support to ensure smooth day to day administrative operations, including providing logistic support to a team of five members.
 Liaise and worked in co-ordination with event management companies for conducting events, conferences and workshops.
 Responsible for independent handling of entire travel logistics of senior personnel including visas, invitations, flight reservations, ground transfers etc.
 Interacted and worked closely with other senior personnel, key management members, and MEA team members.
 Efficiently handled claims, conducted reconciliations, and resolved discrepancies.
 Communicated regularly with clients, vendors and suppliers, scheduling meetings and addressing concerns.
 Handled wide array of executive office tasks including screening phone calls, preparing correspondence, answering mails, scheduling appointments.

مجال الشركة:
صناعة الدواء
الدور الوظيفي:
إدارية

Executive Secretary

مارس 2001 - ديسمبر 2007

Data Capture Sytems Co.L.L.C

دبي، الإمارات العربية المتحدة

مارس 2001 - ديسمبر 2007

 Arranged meetings, interviews and trainings for the team.
 Made travel arrangements and hotel bookings.
 Coordinated with the PRO for timely renewals of visas of the employees.
 Performed first level contact by telephone and email with new prospects, qualify and hand over leads to Sales Manager
 Supported the Sales Manager and Team by preparing sales quotations and updating existing quotations as necessary.
 Supported the Engineering team with RMA follow ups and spare part procurement.
 Assisted the Customer Service Manager with preparation of AMC Contracts.
 Assisted the Sales team with targeted pre-event marketing campaigns and regional communications programs.
 Prepared Stock movement reports and Forecast report for the Sales team.

 Logistics
 Negotiated freight charges with the Freight forwarders to get the best possible rates.
 Followed up on the status of the shipments with freight forwarders.
 Responsible for getting custom clearance for the shipments.
 Handled all imports and exports being done in the company.
 Prepared shipping documents like Shipping/Performa Invoices and Packing List.

Customer Service:
 Ensured prompt action on customer orders and achieved high customer satisfaction levels
 Responded to customer queries and expedited the orders with the suppliers for certain projects

ACHIEVEMENTS:
 Successfully decreased the cost of goods.
 Reduced the freight cost for the company through strong negotiations.
 Appreciation for assisting the sales team in achieving the sales targets.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
إدارية

Medical Coordinator

أكتوبر 1999 - فبراير 2001

Medic Diagnostic Centre

دبي، الإمارات العربية المتحدة

أكتوبر 1999 - فبراير 2001

 Booked appointments for the Special Investigations being done at the Centre. Ex Ultrasound, MRI, CT scans etc.
 Co-ordinated with the referring doctor and the patient and briefing the procedure and preparations to be done prior to the investigation.
 Handled the dispatch of the reports to the referring doctors.
 Responsible for advising the special pricing available to doctors.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Receptionist

أكتوبر 1997 - مارس 1998

NEPC AIRLINES

الهند

أكتوبر 1997 - مارس 1998

 Route incoming telephone calls
 Type official correspondence
 Distribute mail and interoffice memoranda
 Responsible for administration and reconciliation of petty cash fund

مجال الشركة:
شركات الطيران
الدور الوظيفي:
سكرتارية

التعليم

M.S.UNIVERSITY OF BARODA

أبريل 2000

أبريل 2000

بكالوريوس، ACCOUNTS

الهند

• BCom - M S University Baroda, Gujarat, India.

Skills

Customer Service
Expert
Customer Service
Expert
Communication Skills
Expert
Communication Skills
Expert
Problem Solving
Expert
Problem Solving
Expert
Microsoft Office
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Microsoft Office
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Internet Tools
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Internet Tools
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CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
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EXCEL
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EXCEL
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INTERNET EXPLORER
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INTERNET EXPLORER
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MS OFFICE
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MS OFFICE
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OUTLOOK
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OUTLOOK
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POWERPOINT
Beginner
POWERPOINT
Beginner
PROBLEM SOLVING
Expert
PROBLEM SOLVING
Expert
Secretarial
Expert
Secretarial
Expert
Problem Solving
Expert
Problem Solving
Expert
Customer Service
Expert
Customer Service
Expert
Communication Skills
Expert
Communication Skills
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Internet Tools
Expert
Internet Tools
Expert

اللغات

الهندية

متمرّس

الانجليزية

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