تينا Nihalaney

 Provided dedicated support to ensure smooth day to day administrative operations, including providing logistic support to a team of five members.
 Liaise and worked in co-ordination with event management companies for conducting events, conferences and workshops.
 Responsible for independent handling of entire travel logistics of senior personnel including visas, invitations, flight reservations, ground transfers etc.
 Interacted and worked closely with other senior personnel, key management members, and MEA team members.
 Efficiently handled claims, conducted reconciliations, and resolved discrepancies.
 Communicated regularly with clients, vendors and suppliers, scheduling meetings and addressing concerns.
 Handled wide array of executive office tasks including screening phone calls, preparing correspondence, answering mails, scheduling appointments.

 Arranged meetings, interviews and trainings for the team.
 Made travel arrangements and hotel bookings.
 Coordinated with the PRO for timely renewals of visas of the employees.
 Performed first level contact by telephone and email with new prospects, qualify and hand over leads to Sales Manager
 Supported the Sales Manager and Team by preparing sales quotations and updating existing quotations as necessary.
 Supported the Engineering team with RMA follow ups and spare part procurement.
 Assisted the Customer Service Manager with preparation of AMC Contracts.
 Assisted the Sales team with targeted pre-event marketing campaigns and regional communications programs.
 Prepared Stock movement reports and Forecast report for the Sales team.

 Logistics
 Negotiated freight charges with the Freight forwarders to get the best possible rates.
 Followed up on the status of the shipments with freight forwarders.
 Responsible for getting custom clearance for the shipments.
 Handled all imports and exports being done in the company.
 Prepared shipping documents like Shipping/Performa Invoices and Packing List.

Customer Service:
 Ensured prompt action on customer orders and achieved high customer satisfaction levels
 Responded to customer queries and expedited the orders with the suppliers for certain projects

ACHIEVEMENTS:
 Successfully decreased the cost of goods.
 Reduced the freight cost for the company through strong negotiations.
 Appreciation for assisting the sales team in achieving the sales targets.

 Booked appointments for the Special Investigations being done at the Centre. Ex Ultrasound, MRI, CT scans etc.
 Co-ordinated with the referring doctor and the patient and briefing the procedure and preparations to be done prior to the investigation.
 Handled the dispatch of the reports to the referring doctors.
 Responsible for advising the special pricing available to doctors.

 Route incoming telephone calls
 Type official correspondence
 Distribute mail and interoffice memoranda
 Responsible for administration and reconciliation of petty cash fund