IT Support Engineer
Hamdan Bin Mohammed Heritage Center
Total years of experience :18 years, 10 Months
Installing and configuring desktop, Laptop computers, Operating systems and software applications
Implemented and Administered Windows 2003/2008/2012 Servers, Exchange 2007/2013 Servers, Basic Configurations of Routers, Switches and VPN connections.
Created & Managed Active Directory users accounts and giving share & security level permissions to Users & Groups.
Configure and maintain MFP network printers, Industrial Plotters & Scanners (Oce, Epson, Konica, Utax, Hp &Oki)
Installing and configuring desktop computer hardware's, Operating systems & software
Applications like Norton Endpoint Protection, MS-Office 2007/2010, Acrobat Professional, AutoCAD, Rhino.
Responsible for maintain access control system including access card registration, user management, report generation.
Maintained security cameras including network Cameras & DVRs.
Managing service requests, software installations, new computer setup & upgrades.
Installation, maintenance and troubleshooting of CAT6 & Fiber data network including splicing fiber cables.
Performed hardware and software asset management including license tracking and usage.
Maintained Asterisk phone server & Configure Cisco IP Phones
Maintain Untangle Proxy server to control Internet Access.
Assisting users to resolve day-to-day IT related Issues.
Manage stocks of equipment, consumable and other supplies.
System Administration of Windows 2003 Servers, Windows desktop Systems. Troubleshooting Hardware and
Network related problems.
Installation and configuration PC software, Hardware, Peripherals
Being technical team lead Handling/Managing a team of service engineers.
Assembling, Installation, Troubleshooting, Upgradation of computers.
Wired & Wireless network installation including UTP cabling & termination.
After sales service and technical solutions to the clients.
Installation, Configuration and troubleshooting computers
Install & configure Email servers, Proxy servers, Fax servers and Internet access servers, Print servers etc.
Installation & maintenance of Local area networks
Installation and configuration PC software, Hardware, Peripherals such as Modems, Printers, Scanners drives.
Computer assembling and maintenance.
Troubleshooting hardware and software problems.
Installing and configuring peripherals, components and drivers.
Installing software and application to user standards.
Configuring and troubleshooting desktops, laptops.
Computer assembling and maintenance.
Installing and configuring softwares & peripherals
Troubleshooting hardware and software problems
Three years Engineering Diploma in Electronics Engineering,Board of Technical Education, Karnataka － Bangalore, India
