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Tomasz Jugo, Customer Engineer

Tomasz Jugo

Customer Engineer·Cognyte

United Arab Emirates

High school or equivalent, Computer Science

Work experience

Total years of experience: 14 years, 7 months

Customer Engineer

July 2022 - July 2023

Cognyte

Abu Dhabi, United Arab Emirates

July 2022 - July 2023

• Provide Tier IT support to Enterprise System
• Administer Windows Server (2016, 2019, 2022), Active Directory environment including user/group
management, GPOs
• Administer Linux-based servers (Red Hat, Debian)
• Perform system patching, hardening, routine maintenance, and health monitoring across all servers
• Manage network environments including administration and network troubleshooting

Company industry:
Cyber & Network Security
Job role:
Customer Service and Call Center

Deployment and Service Engineer

January 2021 - June 2022

Beamtrail

Abu Dhabi, United Arab Emirates

January 2021 - June 2022

• Deploying system and supporting any issues reported by the end user
• Automating system integration using CI/CD tools (Ansible, Docker)
• Scripting using bash and Python
• Managing lab infrastructure - OS (Linux, Windows) and network (Cisco switching),
• Managed support tickets in ITSM tools (e.g., Jira, Zendesk, ServiceNow), documenting symptoms, root
cause, and resolution steps to enrich the knowledge base and improve first call resolution
• Virtualization - VM Ware, V Sphere Infrastructure

Company industry:
IT Services

IT Security Engineer

May 2020 - December 2020

InPost

Krakow, Poland

May 2020 - December 2020

• Scanning and analyzing company resources and looking for possible security risks (tenable.io)
• Forwarding any possible security weakness to system administrators and developers
• Managing Microsoft Azure Security products (Log Analytics, Security Center, Intune, Cloud App, Sentinel,
ect.)
• Working on wide range of IT and IT Security tools (Splunk, Tenable.io, CrowdStrike EDR, Eset AV, Windows
Defender ATP, Radware DDoS, Cisco and Fortinet suites and much more)
• Onboard devices and security policies using Microsoft Intune (MDM); deploy Microsoft Defender for Endpoint
• Manage M365 suite including Exchange Online, Teams, SharePoint, and licensing administration
• Automate routine IT workflows using PowerShell scripts and Microsoft Power Automate

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Information Technology

Security Engineer

January 2019 - April 2020

Cisco

Krakow, Poland

January 2019 - April 2020

• Provide Tier 2/3 support to Cisco clients Interactionally
• Configured and maintained security infrastructure (firewalls, VPNs, IDS/IPS, endpoint protection, web
proxies), regularly tuning policies to balance security and performance
• Performed regular vulnerability assessments and security audits, tracking remediation activities and reducing
high risk findings across networks and applications
• Monitored SIEM and security logs, triaged alerts, investigated suspicious activity, and coordinated incident
response to contain and remediate security incidents.
• Collaborated with IT and development teams to embed security into system design and SDLC, including
secure configurations, hardening baselines, and security requirements.

Company industry:
IT Services
Job role:
Information Technology

Cyber Security Integration Engineer

June 2014 - December 2018

Verint Systems

Abu Dhabi, United Arab Emirates

June 2014 - December 2018

• Integrating CSOC system in UAE integrated with SIEM (ArcSight)
• Deploying full stack (hardware and software) to Service Provider
• Coordinating working with Service Providers and subcontractors
• Working closely with customers on system issues, follow-ups, expectations, system upgrades
• Working with Research and Development team on upgrading and testing new releases of the system
• Working on wide range of IT systems (Microsoft, Red Hat, VMware, SIEM - ArcSight, Storage - NetApp,
EMC Isilon, EMC ExtremeIO, Network - Cisco, F5, Databases - MySQL, MS SQL, Postgres, EMC GPDB)

Company industry:
IT Services
Job role:
Information Technology

IT Customer Support Engineer

October 2012 - June 2014

Verint Systems

Warsaw, Poland

October 2012 - June 2014

• Provided technical support to end users remotely and on site consistently resolving hardware, software, and
network incidents within defined SLAs for EMEA Customers
• Interacting directly with the Customer on business needs, system issues, further expansions and upgrades
• Monitored system and network health, identifying recurring issues and raising problem records that led to
long term improvements in stability and performance.
• Escalated complex incidents to Level 3 or vendor support, coordinating closely with infrastructure and
development teams to achieve timely, permanent fixes.
• Working on wide range of IT systems:
◦ Microsoft - Windows Server 2003, Windows Server 2008, Windows 7
◦ Linux - Redhat 5/6, CentOS, Ubuntu
◦ Virtualization - VMware ESXi 4, 5, Hyper-V
◦ Servers - HP, DELL, Cisco UCS

Company industry:
IT Services
Job role:
Support Services

Information Technology Engineer

January 2009 - October 2012

Damian Medical Center

Warsaw, Poland

January 2009 - October 2012

• Provide Tier 1/2/3 IT support to 300+ clinical and administrative users, maintaining SLA
• Integration of IT helpdesk system (GLPI) according to ITIL best practices and IT Inventory system (OCS)
• Administer Windows Server (2003, 2008, 2008 R2), Active Directory environment including user/group
management, GPOs
• Manage Windows Server infrastructure (file servers, print services, DNS, DHCP)
• Maintain Linux-based servers (Red Hat, Debian, CentOS)
• Perform system patching, hardening, routine maintenance, and health monitoring across all servers
• Administration of telephone exchange (Alcatel-Lucent, Asterisk)
• Document all technical changes, SOPs, and operational records in the ITSM knowledge base Administer small date center - hardware (servers, storage, IPTV), network (routing, switching, WiFi, IPTV)
• Administer Proxmox virtualization platform; manage VM lifecycle, snapshots, and cluster operations
• Execute daily backup checks, restore tests
• Maintain website hosting (Apache, Nginx), SSL certificates, DNS records,
• Administer Windows and Unix servers (CentOS, Debian, Ubuntu, FreeBSD)
• Managing XDR (Wazuh) and vulnerability scanning tools (Greenbone/OpenVAS, Nessus, Burp Suite)
• Administer NVR System (Blue Iris, Netatmo, Dahua)

Company industry:
Medical Hospital
Job role:
Information Technology

Education

(PeopleCert ITIL Foundation

January 2025

January 2025

High school or equivalent, Computer Science

Poland

Military University of Technology

September 2011

September 2011

Master's degree, Security of Telecommunication Systems

Poland

Jan Kochanowski University

November 2008

November 2008

Bachelor's degree, Computer Science

Poland

Skills

ACTIVE DIRECTORY
Intermediate
ACTIVE DIRECTORY
Intermediate
CORPORATE SECURITY
Intermediate
CORPORATE SECURITY
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
LINUX ADMINISTRATION
Intermediate
LINUX ADMINISTRATION
Intermediate
MICROSOFT WINDOWS SERVER ADMINISTRATION
Intermediate
MICROSOFT WINDOWS SERVER ADMINISTRATION
Intermediate
PROFESSIONAL NETWORKING
Intermediate
PROFESSIONAL NETWORKING
Intermediate
SYSTEMS ENGINEERING
Intermediate
SYSTEMS ENGINEERING
Intermediate
VIRTUALIZATION
Intermediate
VIRTUALIZATION
Intermediate
WINDOWS DESKTOP
Intermediate
WINDOWS DESKTOP
Intermediate
WINDOWS SERVERS
Intermediate
WINDOWS SERVERS
Intermediate

Languages

Polish

Native Speaker

English

Expert

Training and Certifications

Certifications
Wazuh Expert and Case Studies (Securitum
Eset Client And Network Security Administrator
VMware Certified Data Center Virtualization Professional 6 (VCP6-DCV)
PeopleCert
Cisco Certified Network Associate Routing and Switching (CCNA R&S)
CompTIA Security+
Certified Ethical Hacker

Hobbies and interests

Scuba Diving