tommy mazzoccu

04/2011 till present Restaurant Manager Qui Restaurant Crouch End London
• Running the day to day operation of my father's restaurant.
• Recruiting, training, health and safety, budgeting, suppliers

11/2010 to 03/2011 Supervisor, RD Resourcing, Southampton ( short term position)
Catering and event recruitment company. Duties include: • Supervising/organising events
• Running functions
• Supervising staff

05/2010 to 10/2010, Food and Beverage/Operations Manager, Mercure Wessex Hotel****, Winchester, Hampshire (short term position)
98 Bedrooms, 1 Restaurant, 1 Bar, Conference/Wedding/Banqueting Facilities
• Duty manager shifts
• Training and managing restaurant, bar and functions
• Rotas, forecasts, budgeting
• Relating and reporting to General Manager

05/2009-05/2010, Assistant Front Office Manager, The Oxford Belfry****, Milton Common, Oxfordshire
154 bedrooms, 1 restaurant, 3 bars
• Duty manager shifts
• Training and managing Front of house
• Relating and reporting to Front of house manager
• Helping with operations side of the Hotel (functions)
In charge of up to 10 members of staff. Responsible for the overall Front of House (Reception day and night, reservation, porters, promotion, booking, banking, C&B, private dining, functions). Organising staff, rotas, holiday forms, training, promotions, marketing. Training front of house staff with the front of house manager. Successfully achieved Department of the year award and centre of excellence for the company.

12/2007-04/2009, Duty Manager, Leander Private Members Club, Henley-on-Thames, Oxfordshire (no progression)
11 bedrooms, 1 bar, 1 restaurant
• Duty manager shifts
• Training and managing reception, C&B, private dining.
• Relating and reporting to House Manager and General Manager
In charge of up to 10 members of staff, waiters and customer service. Organising staff on duty on a day to day basis and running functions from start to finish. Responsible for the overall running of the club when on shift (am or pm). Organising show rounds and running restaurant, bar (Gross profit, prices, etc), reception and crew which are various athletes from various Universities that come and row at our facilities ( up to 35px) . Organising, training and supervising staff. Dealing with complains and occasionally use of languages. System used called Infodata.
Restaurant seating 30, functions up to 120px, conferences up to 80px. Dealt with telephone enquiries with professionalism and managed customer correspondence.

08/2007-12/2007, Front of House Manager, Larkfield Priory Hotel, Maidstone, Kent
35 bedrooms, 1 restaurant, 1 bar (hotel went into administration)
• Duty manager shifts
• Training and managing reception, C&B, private dining.
• Relating and reporting to General Manager
In charge of up to 5 members of staff. Responsible for the overall Front of House (Reception day and night, reservation, porters, promotion, booking, banking, C&B, private dining, functions). Organising staff, rotas, holiday forms, training, promotions, marketing. Also training restaurant staff. System used Fidelio. Restaurant seating 50px, conference up to 90px, function 200px.Dealing with complains.

11/2006-08/2007. Assistant Bar Manager, Oakley Court Hotel
Windsor, Buckinghamshire
110 bedrooms, 2 restaurants, 3 bars
• Duty manager shifts,
• Covering different departments
• Dealing with complains
• Overseeing two bars and staff
• Training and supervising
• Relating to different heads of departments
Managed a team of 12 staff and 3 bars, providing excellent customer service for 40 covers (bar menu and afternoon teas up to 80covers) . Increased revenue through organising promotion and various themed events. Prioritised a busy workload, working in a calm, efficient and well organised manner in order to ensure smooth service and maximum customer satisfaction. Running functions and weddings.


11/2004-8/2006 travelling and working in bars and restaurant.
• Implemented F&B background in silver service and French service
• Working and dealing with people from all over the world
• Improving existing languages
Presented a welcoming approach and attitude to different style and cultures. Delivered high level of silver service to guests, taking accurate orders to be relayed to the catering team, and ensuring that the customers received the correct food. Used my languages on a day to day basis.

7/2004-10/2004 Villaggio dei pini Resort****L Sardinia Italy. Guest relation/Front Office assistant (summer season)
• Performing main reception duties
• Translating and in charge of foreign guests (main contact)
• organising excursion and various activities
• Duty manager shifts
• Group check-ins operated daily and check-outs
• Training and assisting other Head of Departments
Dealing, translating and guiding new foreign guest to the resort. Providing a high level of ongoing customer service. Organising transfers and received personal letters from very grateful guests with regard to attention to detail and the overall experience that myself and the team provided. Created new customer orders and bookings and mailing confirmation letters. Dealt with accounts on a daily basis.

12/2003-6/2004 Travelling and working in bars and restaurants around Europe
• Visiting cities and getting to know different cultures
• Improving existing languages
• Socialising and growing very quickly
Presented a welcoming approach and attitude to different style and cultures. Delivered high level of silver service to guests, taking accurate orders to be relayed to the catering team, and ensuring that the customers received the correct food. Use of languages on a day-to-day basis.

10/2002-11/2003 Front of House Supervisor, The Berystede Hotel****, Ascot, Berkshire 80 bedrooms, 1 restaurant, 2 bars
• Daily reception tasks performed
• Assisting duty managers and guest relation manager with complains and follow ups
• Dealing with foreign guests using my four languages
• Cash up and training members of various departments
• Duty manager shifts

Checked guests in and out, arranging and checking bills to ensure accuracy, dealt with a variety of payments transactions, including the handling of cash.
Supervised and get the best out of the team scenarios. Used language on a day to day basis. Provided excellent exceptional customer service (eye for detail) . Dealt with complains face to face and over the telephone. Solely responsible for ensuring that all payments received balanced with banking at the end of the night.

09/2000-09/2002 Front Office Assistant, The Strand Palace Hotel****, Strand, London
720 bedrooms, 2 restaurants, 3 bars, 24hrs room service
• Check-in and check-out performed daily
• Cash up and reading of tills
• Cross training with various departments (mainly F&B)
Checked guests in and out, arranging and checking bills to ensure accuracy, dealt with a variety of payments transactions, including the handling of cash.
Used language on a day to day basis. Provided excellent customer service and eye for detail. Dealt with complains face to face and over the telephone. Solely responsible for ensuring that all payments received balanced with banking at the end of the night.

1998-2000 Sales Assistant, Versace Company Store, Bicester Village. Bicester, Oxfordshire
• Dealing with customers and queries
• In charge of evening wear men department
• Cashing up and discount of various merchandise
• Personal assistant for V.I.P.