IT Administrator
Omnia Fertilizer
Total years of experience :14 years, 5 Months
• Administering Sage Pastel Evolution
• Windows Server 2012, Windows 7/8.1/10
• WAN and LAN
• Updating and monitoring IT user accounts.
• Maintenance & management of the Critical Windows based Server Environment
• Maintaining up to date Antivirus levels on all machines company wide.
• Working on Active Directory accounts, configuration of desktops & laptops.
• Managing and monitoring of backups in multiple locations.
• Providing software and hardware maintenance support solutions.
• Follow documented processes i.e. implementing change control procedures.
• Liaising & meeting with external suppliers of IT services.
• Network and infrastructure support
• Remote troubleshooting (RDP).
• Point of Sale configuration and administration.
• Firewall configuration and management ie Sophos
• Producing reports for senior managers. (Sage Intelligence BIC)
• Troubleshooting technical problems and implementing solutions.
• Purchasing of IT Equipment and software in line within agreed budgets.
• Supporting a multi-site IT infrastructure of at least 100 employees.
• Responsible for the fast and accurate troubleshooting of reported faults.
• Providing technical support via help-desk systems for a wide range of internal & external applications.
• Testing and producing SOP’s for new and customised applications.
• Installation and servicing of generators and UPS.
• Ensuring SLA compliance and adherence.
• Asset register maintenance.
• Testing of security patches and advising before applying on live system.
Consolidating the daily statistics pack summary/report as per the SOP on routes, drivers, kilometres travelled, fuel drawn, vehicle fuel consumption, trip details etc.
•Fuel and Kilometre reconciliations.
•Reconciling trip sheets issued to invoices on a schedule showing trip sheet number, vehicle fleet, customer, and cost of trip.
•Management of fuel received and issued - daily and monthly reconciliations with fuel service providers nationwide.
•Supervising data capturers and ensuring data integrity.
•Vehicle tracking and monitoring.
•Liaising with the fleet managers on statistics i.e. vehicle consumptions, target vs actual kilometres travelled.
•Analysing data and reporting on trends.
•Third party invoicing, reconciliation and statement processing.
•Processing of Sales Orders and GRVs in Pastel Evolution.
•Preparing charge sheets to our client i.e Innscor Bread.
•Liaising with Area Managers on route viability.
•Producing daily, weekly and monthly statistics report pack for senior management.
•Issuing out of and ensuring the return of trip sheets to drivers of own vehicles and third party hired vehicles on a daily basis, and ensure drivers comply with completing trip sheets in full.
•Report extraction and analysis using Sage Intelligence Reporting.
Input of supplier’s invoices into the system, i.e. raising goods received vouchers.
•Raising goods returns vouchers and claims as and when required.
•Raising IBTs and ISTs to ensure that stock records are up to date at all times.
•Entering stock wastages and branch breakages timorously to ensure accuracy of records at all times.
•Printing updated price ticket for merchandisers and shelf packers.
•Filing of suppliers’ invoices and other branch documents for head office submission.
Performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
•Performing regular security monitoring to identify any possible intrusions.
•Performing daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
•Supporting LANs, WANs, network segments, Internet, and intranet systems. Maintaining system efficiency.
•Ensuring design of systems allowing all components to work properly together. Troubleshooting problems reported by users.
•Making recommendations for future upgrades. Maintaining network and system security. Analyzing and isolating issues.
•Monitoring networks to ensure security and availability to specific users.
•Evaluating and modify system's performance.
•Identifying user needs.
•Maintaining integrity of the network, server deployment, and security.
•Ensuring network connectivity throughout the company's LAN/WAN infrastructure is on par with technical considerations.
Performing general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment.
•Customizing desktop hardware to meet user specifications and site standards.
•Performing work in compliance within specified warranty requirements.
•Returning defective equipment parts to maintenance inventory, documenting customer repairs, maintaining and restocking assigned parts inventory to insure proper spare parts levels.
•Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network.
•Email account administration, i.e., account creation and management and distribution lists on Exchange 2007.
•User account administration, i.e., account creation and management and password resets on Active Directory.
8 O’ Levels including Mathematics, English