Head of Operations
Al Mana Leasing Company - Qatar
Total des années d'expérience :25 years, 6 Mois
Led a team responsible for on-the-day fleet operations, ensuring safety, on-time delivery, and optimal resource utilization.
· Developed and executed evidence-based fleet strategies that drove continuous performance improvement and alignment with financial and corporate sustainability targets.
· Oversaw the quality, safety, and operational performance of fleet teams and assets, implementing measures to minimize risks.
· Set and delivered strategies to meet key performance indicators and business targets.
· Ensured fleet maintenance compliance with company and regulatory standards.
· Oversaw all leased vehicles, drivers, and related assets for efficient operations in compliance with internal and external policies.
· Managed procurement of leased vehicles and developed strategies for greater fuel efficiency, resulting in cost savings.
· Scheduled regular vehicle maintenance to minimize downtime and maintained strict servicing times to ensure operational efficiency.
· Developed and maintained driver schedules, ensuring adherence to strict schedules and high levels of service.
· Registered and licensed all vehicles under management, complying with local transport laws and regulations.
· Analysed data to increase business operational efficiency and implemented systems for monitoring drivers and tracking vehicles in case of theft.
· Compiled daily, weekly, and monthly reports on vehicle usage, service schedules, fuel usage, and damage reports.
· Supervised a team of Fleet representatives and coordinated external transportation for VIP guests. · Ensured compliance with company SOP on driver behaviour and enforced road safety measures for public interface.
· Reviewed and approved monthly service provider invoices and coordinated replacement vehicles with service providers.
· Providing flawless support and guidance to the Sales Team to meet their requirements on day to-day activities.
· Managing a Fleet size over 2500 vehicles, Including Chiller Vans, and Freezer Trucks.
· Building strong relationships with clients to improve retention. Offered strong customer service skills, keeping customers satisfied.
· Account Manager for Corporate and Government Sectors.
· Developing operational strategy and managing areas like logistics, budget, support services, Fleet Management, vehicle purchase, Procurement, Insurance, Maintenance & Planning, Used Car sales and third-party relations.
· Negotiating & finalizing deals with Motor Insurance companies
· Setup and Managing the Automobile Service Center and mobile workshop.
· People Management and recruitment; 100% utilization of available resources.
· Designed and implemented School Transportation System with child safety system.
· Developed and applied vehicle operating procedures and administering safety programs for fleet vehicle drivers.
Managing the Operations Department & Service Center.
Ensuring the proper work flow & turnaround of vehicles in workshop.
Dealing with Traffic Directorate for Registration and other related matters.
Negotiating & finalizing deals with Motor Insurance companies.
Customer Relation Management.
Procurement of Spare Parts and workshop machineries.
Managing Operations & service center Staff
Managing Bus Transportation.
Managing the Fleet Services Center. Service reception administration, customer relation management, Workshop In charge Etc (Corporate).
Dealing with Fleet owners, for Vehicle maintenance, Service marketing, Service contracts, Payments, CRM, Fleet Sales Marketing etc.
Maintaining fleet vehicles, ensuring vehicle repairs without delays, appropriate invoicing and proper follow-up.
Handled a fleet of 350 lease vehicles, including maintenance & providing stand by vehicles.
Dealing with Fleet owners, for Vehicle maintenance, Service marketing, Service contracts, Payments, maintains lease vehicles expenses, CRM, Fleet Sales Marketing.
Coordination with reception and workshop floor, Workshop controlling, giving directions to customers regarding Service Packages, preparing productive staff incentive system and Top 10 list of productive employees.
Workshop scheduling, distribution of work, ‘Progress’ System, arranging sub-con work, workshop documentation, assisting with flat rates, communication between workshop and reception.
Schedule work on daily basis and take decisions on routine matters and also delegated by Service Manager.
Repair orders write up, workshop scheduling, Repair order processing & Quality of work.
Personalized customer reception process (Interactive Reception).
Repair order completion and invoicing. Customer Information & car Return.
Worked as Residential Engineer for Forbes Gokak Ltd, Mumbai India. (For Nest Computers and Peripherals, Mumbai, India.)
Repair & maintenance of PC & latest Pentium machines. Troubleshooting, Networking etc.
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