Toni Rose Castaneda, Receptionist / Secretary

Toni Rose Castaneda

Receptionist / Secretary

Gulf Dental Center

Lieu
Qatar
Éducation
Baccalauréat, Information Technology
Expérience
10 years, 9 Mois

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Expériences professionnelles

Total des années d'expérience :10 years, 9 Mois

Receptionist / Secretary à Gulf Dental Center
  • Qatar - Doha
  • Je travaille ici depuis décembre 2015

Answer and place phone calls regarding patient’s appointments, concerns, etc. Direct patients to the right clinic base on their concern. Perform clerical duties, such as copying, filing, emailing, etc. Encode patient’s details/appointments/cases using Capsule* system. Receive and process payments. Prepares daily financial report using excel. Process Insurance applications. Reports directly to the CEO.

Secretary / Call Center à International Trade and Development
  • Qatar
  • novembre 2011 à janvier 2014

Prepares Minutes of Meeting.
Prepares hotel and flight booking
Prepares Invoices and get it signed by the Higher Management.
Provides clerical, office and high level administrative support by preparing reports and handling confidential information.
Creating and maintaining file systems (Hard and soft copy)
Answers phone calls and provides information to tenants.
Arrange schedule for the tenant’s maintenance requests.
Monitors daily E-mail using Outlook.
Prepare maintenance requests using CMMS system
Prepares weekly and monthly report using Excel
Reports Directly to the Manager

Front Desk Officer / Call Center à International Trade and Development
  • Qatar - Doha
  • novembre 2011 à janvier 2014

Provides information to clients, guests and specially tenants with regards to the tower’s services.
Answering, screening and forwarding calls; referring inquiries.
Direct Visitors, maintains security awareness by following procedures
Prepare maintenance requests using CMMS system
Prepares weekly and monthly report using Excel
Implements and follows all procedures and policies as directed by the Management supervisors and managers
Reports to the management supervisors regarding any issues or problems
Monitors e-mail messages daily, to be updated of all the recent announcements, new procedures, etc.

Éducation

Baccalauréat, Information Technology
  • à Bulacan State University
  • janvier 2008
Etudes secondaires ou équivalent,
  • à Calumpit Institute
  • janvier 2005

Specialties & Skills

CLERICAL
FINANCIAL
GESTIÓN DE ARCHIVOS
INSURANCE
MARKETING
MICROSOFT EXCEL
MICROSOFT OUTLOOK
TELEPHONE SKILLS

Langues

Anglais
Expert