Managing Director And Owner
Outsourced HR Solution Corp
Total years of experience :27 years, 7 months
Outsourced HR Solution is an Australian owned and operated BPO (Business Process Outsourcing) company that provides skilled staff in Clark Philippines so Australian businesses can expand their workforce and shift back-office functions offshore, while at the same time increasing profits.
Some people confuse us with a call centre, we are different in that we provide qualified and experienced professionals to work as an extension of your team in Australia. The offshore team are employed for specific job roles like graphic design, accounting, bookkeeping, social media, just to name a few. All staff are office based and put in a full days work and report to you and your team daily or s often as required. Each offshore team member under your umbrella is 100% dedicated to you and your business and only works for you. You have direct access to your staff as often as you want through amazing communication tools such as Zoom, Skype, Messenger, or any other online communication platform.
If you are looking for a Virtual Assistant, Collections Officer, Copy Writer, Account Manager, Social Media Executive, Accountant, Bookkeeper, Graphic Designer, Lead Generator, Appointment Setter, Data Entry, Digital Marketer, Web Site Designer, or any other back-office staff, then Outsourced HR Solution can help you.
Procco provides different types of payment & loyalty solutions, technical infrastructure, consultancy & execution to Banks, Financial Institutions, Corporate &/or Retail Merchants to launch & maintain various ranges of loyalty card program, pre paid card programs, gift card programs, payroll & re loadable card programs as well as instalment card programs for banks & retailers.
My role
• Source new business opportunities to grow the business such as; Loyalty Programs, Pre Paid & Gift Card programs, Bank or Merchant Installment Card programs.
• Arranging appointments, deliver presentations, create the Business Requirements Document (BRD) & work with the technical team during development & testing phases, through to implementation.
• Write contracts for new projects.
• Providing ongoing training & support through the business development team.
• Development & manage the Business Development Teams in Bahrain, UAE & Kuwait.
• General Manager of the UAE operation: Manage all activities of the company, including Government & non-governmental Departments, Ministries, legal, employee remuneration staff reviews, etc, as well as perform all acts necessary in the interest of the company.
• Train & motivate the staff & lead by example with hands on.
• Monitor & maintain existing partnerships & ensure high levels of service are maintained as well as increase revenues.
• Set up a network of redemption partners throughout the Middle East so our partners can redeem their rewards in the case of interoperable loyalty programs.
• Chairing weekly sales meetings for pipeline projects & existing.
International Development Consultant, Bartercard International:
June 2003 - Present
This role is very diverse, developing the regional operations, in business development, management, finance, planning, sales, human recourses and administration. My success with this company is due to a few main factors, the willingness to get my hands dirty, learn from great people and strive to improve business profits.
• To motivate & provide direction to management teams via conference calls and country visits.
• To identify training requirements of staff and implement necessary training
• Ensure quality customer service is delivered to all members
• Conduct field visits to countries to provide support, analysis, recommendations and training for all departments
• Facilitation and recommendation of, Trade Co-ordinator Foundation Training, Advanced Trade Co-Ordinator Training, Pre sales and Trade Coordinator training, Trade Management and Leadership Training and sales training.
• Conference calls to International Managing Directors with Int’l Trading Manager to strategize and plan, plus follow up as a result of call
• Overview & summary of trading results for monthly management reports
• Looking at new methods for performance bonus scheme
• Conduct field visits to different Bartercard operations when required to provide support, analysis, recommendations and training on trading related issues
Managing Director for Bartercard Jordan working on a six month contract on behalf of Bartercard International to restructure the operation.
Objectives:
· Scope and re organize all departments and ensure systems and procedures are in place
· Review and amend current organizational structure
· Train and develop current employees including management
· Increase moral and improve office environment
· Hire and train new employees
· Lead by hands on
Operations Manager - Bartercard Egypt.
Working on a one year contract, my Primary role was to set up the new Bartercard Egypt Operation. Including hiring and training staff, office and environment set up, assist in bringing on new clients, ensure internal structure and office flow.
International Trading Manager - Bartercard International
· Develop, Train and Support 11 Bartercard Countries focusing on increasing KPI’s
· Train foundation staff members for new international licenses including Managing Directors, Trading Managers and Administration managers
· Travel internationally, scope licenses and deliver necessary on the spot training on a needs basis.
· Write and update training manuals and develop training sessions
· Project manager for Bartercard’s e-commerce web site www.bartercard.com
· Develop Global Trading System
· Manage the International Trading Team
Senior Account Manager for Bartercard United Kingdom
October 1996 to October 1998
• Work with a portfolio of 90 clients
• Assist new Trade Coordinators in the field
• Handle client concerns
• Generate income for the company an meet targets
• Provide excellent customer service
Completed an apprenticeship in the field of cooking, qualifying on the 16/12/84 and become Head Chef.