Housing Assistant
Taaleem
Total years of experience :18 years, 9 Months
The second largest education provider, Taaleem’s main activity is the development and
management of early childhood, primary and secondary schools. Taaleem, which means
'education' in Arabic, is committed to inspiring students and helping them to identify and
develop their passions and talents.
Key Competencies:
* Ensured that all apartments were ready for arriving staff members and that as far
as possible they are to the satisfaction of the tenant.
* Was responsible for the handover of staff apartments for departing staff, carrying
out inspections.
* Ensured a smooth transition for the staff members moving from one place to
another.
* Assisted in the procurement of furniture for new staff.
* Acted as a coordinator between the FM department of the landlord or Taaleem
FM department/school FM managers to resolve maintenance related issues in
apartments.
* Created and managed the Taaleem housing database.
* Negotiated with landlords on old and new properties to reduce rent price.
* Visited landlord’s offices to sign tenancy contracts, present cheques & collect
deposits.
* Attended to all utilities related issues. These include;
o Ensured all utilities including
TNT Express is one of the leading courier companies that has fully owned operations in
63 countries and delivers documents, parcels and pieces of freight to over 200 countries.
TNT provides an unparalleled range of time-sensitive business-to-business services
dedicated to the movement of parcels through a nationwide network of depots and fully
automated hubs.
Key Competencies:
* Efficiently managed the Support line team to track and monitor the shipment
while in transit; making sure inordinate delays were minimized.
* Provided excellent customer service; acted as a first point of escalation for
dissatisfied customers and customer service representatives handling difficult
cases ensuring customer satisfaction and repeat orders.
* Role model and point of contact for team with process related queries; providing
feedback and guidance to staff following escalated calls.
* Verification of claims for damaged and lost shipments and authorizing approval if
required.
* Monitored agents’ calls, imparted training and encouraged better performance
* Prepared detailed reports on team performance and submitted to Line Manager.
* Motivated the team to achieving the company set KPI.
Competently supervised and handled the team in the absence of the Team
Leader.
* Acted as a point of escalation for dissatisfied customers and customer service
representatives handling difficult cases in the absence of the Team Leader.
* Efficiently traced and tracked import and export shipments; ensuring timely
delivery.
* Documented and processed claims of damaged shipments for approval.
Competently traced import and export shipments and apprised customers of
status.
* Processed claims for damaged shipments for approval.
* Handled shipments held as Dangerous Goods with due caution.
Liaised with customers for collecting shipments from their office.
* Followed up Import and Export shipment bookings.
Rent a Car is one of the leading suppliers of quality vehicles for both personal and
corporate transportation. Hertz offers premium chauffeur services to corporate
customers, individuals and groups with an emphasis on maintaining the very best
industry safety and quality standards.
Key Competencies:
* Assisted with booking of car reservations.
* Efficiently handled customer queries regarding prices, car types and availability.
* Handled customer complaints with tact and patience.
Marketing brands of Alamo and National Car Rentals.
* Booked car reservations.
* Efficiently provided information to customer queries.
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