IT Support Engineer
Freelance
مجموع سنوات الخبرة :12 years, 8 أشهر
➢ Implementation, deployment and maintenance of networks for individuals and small to medium businesses in the metropolitan area.
➢ Providing remote, phone and physical location IT support for clients.
➢ Software\Hardware installation, configuration, troubleshooting, maintenance and upgrades.
➢ Installing CCTV, home theater components and all multimedia devices.
➢ Consulting clients in broad IT and networking related needs and issues.
➢ Producing business-focused architecture and solution design with technologies, including virtualization/cloud computing, web servers, web infrastructure and applications, storage, content management, networking, and security.
➢ Accountable for all IT projects and services including delivery, performance, and functionality.
➢ Working one on one with customers to find solutions in sales, e-commerce and customer service and support.
➢ Developing professional websites for personal and small businesses on WordPress.
Operational and technical supervision of different printing solutions for our initial Clients: (LOréal, Société Générale, SPIE ...).
➢ Operational and technical supervision of different printing solutions for our initial Clients: (L’Oréal, Société Générale, SPIE) to ensure preventive and reactive incidents resolution.
➢Created continuous improvement reports, capacity and availability studies.
➢HP Web JetAdmin administrator.
➢ Managed Web Help-desk ticketing and asset management system (Solar Winds).
➢ Ensured tickets solution and closure efficiently and quickly for a best user service.
➢ Analyzed RFP’s and technical requirements and services for new and existing centers.
➢ Recommended better solutions and resolved problems within service level agreement (SLA).
➢ Planned, executed, and managed the implementation of IT projects working in coordination with business partners, technical teams and vendors.
➢ Developed IT policies, procedures and guidelines for systems support and operations.
➢ Assisted with implementation of new ERP system design and workflow for all company modules such as (IT, Procurement, HR and Finance…) using Microsoft Dynamics 2016.
➢ Identified best practices, cost optimization and continuous improvement opportunities.
➢ Maintained inventory and warranties of all company owned hardware and IT equipment.
➢ Performed high-level root-cause analysis for service interruption recovery and created preventive measures.
➢ Provided Level 1 & 2 desktop support via Service Desk (remote problem analysis and resolution: Microsoft RDS/TS and Citrix XenApp) or directly onsite for both hardware and software resolution related to new and existing End-users (including: Desktops, Laptops, Printers, Telephony, Network connection, AD and Email accounts).
➢ Performed Installation, configuration, troubleshooting and maintaining
Workstations & Data-center hardware and software including:
Operating systems and applications such as MacOS, Windows 7/10, Office 13/365, Microsoft Exchange, Windows Server 12/16 and its services (AD, DNS, DHCP, WSUS, GPO…), Virtualization (Hyper-V, VMware, Virtual Box), SQL and other as required.
➢ PC’s, Servers & Switches installation & hardware upgrades.
➢ Configured & Maintained: Routers & Network /Desktop Printers and Photocopiers, VoIP Phones (Cisco phones using Cisco Call Manager software), Polycom, Avaya, Alcatel Lucent).
➢ Client Application Email Services like MS - Outlook & Outlook Express.
➢ Performed Data migration, protection from accidental or intentional disclosure, Clustering technology, Disaster Recovery, Backup on SAN/NAS Storage, Clouds & Tapes.
➢ Honeywell CCTV, Bio-metrics and doors access control systems Admin.
➢ Teaching Classes: Grade 4 until Grade 12 (English & French sections)
➢ E-Books Learning System - Smart Board Technology, Active Inspire.
