Tele Sales Executive
Credit Link Marketing
Total years of experience :5 years, 2 Months
Maximizing Acquisition of ENBD Credit Cards from Cold Calling.
Focus more on High End Paid Cards to generate more Revenue to Company.
Coordinate with Documents Collection team to process the Application further process till Approval to meet sales Goals.
Follow up with customers to get the reference Sales.
1. Retail Store Manager
2013 April to Till Date with Vodafone South Limited, India
Job Profile: o Maximizing acquisition of Postpaid and Prepaid customer base.
o Ensuring the quality of the Postpaid acquisition is more than 90%
o Driving Dongles' & Handsets' sales for the better profitability and increased revenue from Value Added Services (VAS)
o Coordinate with team Members to create and execute business plans to meet sales goals (Briefing/new Products Update)
o Retention of customers through customer-friendly service skills in order to maximize quality and customer satisfaction (CSAT) scores
o Ensuring process adherence at store level through day-to-day on the job training and briefing.
o Looking after infrastructure requirements and store upkeep to enhance the customer experience
o Conducting neighborhood activities for brand visibility and product awareness
o Developing off-roll employees for future requirements of the organization and looking after their career progression for reduced attrition.
o Maintaining the Store Business & Operation with P&L profit.
o Implementation of Health, Safety and well-being standards.
2. Floor Manager Vodafone South Limited, India
(Associated with Manpower Services Pvt Ltd) Jan 2012 to April 2013
Job Profile: Service Operations
o Handling a Team of 4-5 members with daily Morning Briefing with Team to update on new products.
o Maintaining the productivity, Attendance, performance tracker.
o Maintaining the Quality Standard of Services in Store.
o Actively participated in the discussions with the superiors for the process.
o Conducting team huddles for giving updates.
o Doing quality check for all the agents for validation process.
o Solving Customer quires & creating an impressive Moment for customer in Store.
o Handling Inventory management and contributing towards Profit and loss.
o Keeping the Sop on mind following all the procedures to maintain Wait Time, Walk out Walking and engaging customer with Addional Products.
o Handling the external audit process on inventory of Stock.
o Identifying potential areas and redevelopment.
o Being responsible for cash management & Cash Flow Smoothly to Bank.
3. Executive Sales & Services.
Feb 2010 to Dec 2011 Vodafone South Limited, Hyderabad.
(Associated with Manpower Services Pvt Ltd)
Job Profile: o Ensure to deliver the given Target in sales of Postpaid, prepaid & Vas.
o Achieve 100% KPI of services like WOT, wait time, V-search etc.
o Team Participation in any Activity.
o Ensure to get the Business with Activity planned at potential areas.
AREAS OF EXPERTISE
➢ Requirement Analysis & Technical Specifications
➢ Cost Optimization
➢ Quality Control & Inventory Management
➢ Manpower / Resource Management
➢ Process Control
➢ Performance Management
➢ Training & Development
➢ Managing cross-functional teams and information analyzing
IT SKILLS
• MS Office
• D.C.A